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Hello,   I wondered if at some point it is the plan to enable changes/change it on HS side of the feedback survey fixed fields (those we cannot change), it is really informal language in dutch and we feel very unconformable using that with our clients. Here are the fields I am refering to: - In the CES: under Survey > Email Body > CES question. The use "je" instead of "u" which is really informal - Same under NPS: survey > Survey question > NPS question   Thank you so much!   Kind regards, Sandrine ... Afficher plus

I'm a Marketing Manager at GoLeanSixSigma.com and our goal is to upload HubSpot Custom Surveys into our LMS (Litmos). The problem is, the Custom Survey option only offers the form link and does not provide an embedded code.    In order to avoid a pop-up warning (when the form link is clicked on in the module), we need to embed the survey in Litmos. When we just simply add the form link, we continue to get this warning.    See warning below:      Is there any way we can update custom surveys to have an embedded code?     ... Afficher plus

Hello HS team,   We are using the NPS forms as a pop-up on one of our B2B client pages. When calling clients back when they gave a bad score, we often encounter clients that did push on a score by error and that were not able to go back once the score has been sent. It would be great that, on the feedback menu, there would be a "go back" button so that clients who clicked by error or changed their mind while writing the feedback can do so and change their score.    We did send this feedback before but again it would really be from great help to have colors on the scoring to help clients while selecting a score.    Many thanks !   Kind regards,    Sandrine ... Afficher plus

Now with the chat widget and forms, you can add wildcards. But not in the feedback survey. It would be great it could be added here too! ... Afficher plus

Unfortunately it's not possible to edit some of the texts inside the feedback survey email journey. In Germany we need to differentiate between "Du" and "Sie" wenn adressing people - however that is not possible right now which results in different ways we address our users. ... Afficher plus

Under Settings "Choose where to display the survey" It provides: - All Pages - Only pages that match these URLs   We want the survey to appear on all pages expect about 5 pages. The above would mean individually using an include on all of our pages Vs. just 5 excludes.   Would like the following options: 1. Ability to exclude 2. Ability to use wildcards    Wild cards would also assist with broad range excludes/includes on irrigular URL structures i.e. www.website.com/hj1kl12l37/settings/users Wild card option of www.website.com/*/settings/users would simplify the targetting rules. ... Afficher plus

I worked on a custom survey for over half an hour last week, and I lost all progress when I closed my browser since there's no autosave feature. This is a pretty basic functionality that most similar services offer. I'm sure I'm not the only one who has experienced this issue. ... Afficher plus

I would like it to be possible to segment the NPS feedback survey: Example: If I implemented the survey via the website, if x customers did not respond, I would like them to be sent via email or sms, without repeating.   It would be very useful and increase our reach and response rates. ... Afficher plus

We have started our NPS survey with a delay of 55 days. It would be great to see a history tab like in workflows where you can see which contact is how many days in the delay and also see how adjustments in the survey affect the contacts in there ... Afficher plus