Great minds think alike

At the end of various ticket workflows, when tickets close, we send a feedback survey. There's some email domains that we don't want to send the feedback survey to (they're a closely interlinked company that auto creates tickets into our workflow for notification purposes - we read them, and close them - they don't then want a survey xx hours later).   There'salso the potential for looping here that we'd like to avoid.   I've been able to exclude them from other automated emails sent at various points, but can't see a way to be specific with the feedback survey - it's either on or off. Support just responded with a work around that I'd considered (shunt them off to another pipeline that doesn't have feedback surveys enabled), and suggested raising a thread here - so here it is. ...read more

We'd like to target our NPS survey based on Company properties, rather than Contact properties.   We have a custom integration that puts Company-specific information the HubSpot Company object (i.e. start date for premium account, end date for premium account, subscription type, etc.). It would be helpful if we could target NPS survey (the lead flow-like float-in survey) as opposed to the e-mail, so that the survey could be presented to all associated contacts when the visit a specific webpage.   This would help us target and engage the right customers without putting company or subscription details on each and every individual contact record. ...read more

We have created a survey and then shared the link to the survey to our representatives. We had to make some additions to the survey and becuase you can't edit a survey once it has been published, we needed to create a new updated survey. There should be a way to direct anyone that uses the link to the old survey to the updated version rather than having to send another email with a new link. ...read more

Hey team,   It would be great if we could assign surveys to business units. This would give us more options to customise what assets we see for each business unit. ...read more

Hi,   This probably is a basic question, but I just cannot figure out how to drag or move a question up or down to change the order. I cannot also add a new element mid survey - it automatically appears at the bottom of the survey which is not where I want to appear.   Can anyone help?   Thanks! ...read more

One of my users noted the following: When creating a Feedback Survey, that is segmented based on a static list, they would like to have the option to schedule the mail to a specific date.  Currently, there is only the option to publish and send it out immediately.   Ideally, the static list could be modified until the scheduled send date. ...read more

Right now, we can only email the contact owner if their contact replies to a survey.    It would be great if we could create a task for the contact owner if their contact fails to respond to a survey.   It would improve our overall efficiency and help us achieve a higher level of customer service. ...read more

Would like to see one be able to send out a recurring custom survey (email)-same survey so one could analyze data over a period of time.  It looks like one has to clone the survey to send back out.  Results are not accumulative. ...read more

Hey all! I'm looking to increase CSAT survey responses. I have an existing Feedback Survey setup sent out to clients who meet the conditions I set with Automations. I want to embed the same Feedback Survey into a Landing Page to make the Feedback Survey more visible to certain clients. That will allow me to hyperlink the survey to hopefully increase feedback responses. However, there is no way to do this after speaking with Support. Does anyone have any alternative solutions?  ...read more