Great minds think alike

Option to apply custom CSS to a feedback survey.  ...read more

Today we use the standard report Hubspot provide where you can see NPS score over time, in a diagram. But we are present in several countries, and would like to be able to follow the curve over time for each country. Since we do know our scoring is different in the regions, and it's easier for us to see the progress if we could split it by country. This will be valuable for all our departments, to see that the efforts we do pay off or not. Since it's a company effort to increase the NPS score at our customers.       Thanks! Jenny ...read more

It would be nice to have the ability to send a survey within a workflow. For example, create an if/then branch on if a contact attended a webinar. If yes, then it sends a survey asking for feedback, if not, then no survey is sent. Surveys should have the same functionality within workflows that emails do. We have workflows set up for promoting webinars, and it would be so nice to just add a few branches to the workflow following the webinar to see how it went by sending a survey. ...read more

Working on an NPS survey and created some great animated gifs to display in the Thank you portion. Needless to say after uploading them to the file manager I found out that gifs are not supported. I feel like this is an easy fix and would make these survey's a little more fun.     Thank you! ...read more

Since there's no shareable link from the custom survey that was delivered through email, is there a way to attach the same email survey to my follow-up email so the client won't have to dig into his inbox to look for the survey that I was following up with? ...read more

Currently, the sentiment icons default to red, orange, and green. Would be nice to have the ability to change these to red, yellow, and green, or change the icons to thumbs up, thumbs down, or simply a color dot.   Thanks. ...read more

Current Behavior: Only CES survey is posted survey can be associated with ticket owner although it's not doable for CSAT    Desired behavior: need to make CSAT survey posted after each transaction (ticket from pipeline) and to be associated with ticket owner to measure satisfaction per support agent  also i noticed in your support team there are CSAT implament in such way   ...read more

Hello Hubspot Team,   Currently CTA buttons cannot be linked to a pop up form. It would be great if you add the feature to create a call to action button with the ability to link it to a pop up form.   ...read more

As a travel company, one of the questions we ask in our surveys is "when will you start planning your next trip?" Options include:    Within 1 month 2-3 months 4-6 months 6+ months   We would like to use workflows to trigger tasks to be created based on the selections above, so that their sales rep can follow up within the timeframe they have selected. Unfortunately, we are not able to do with without creating a Feedback property for Owner. But the real issue is that we cannot set up a workflow to copy the contact owner property to the feedback owner property, so we are not able to assign these tasks without manually selecting who the contact owner is every time.    Quite a lot of minor issues with the HubSpot surveys that will hopefully be worked out over time. But until then, it's enough that we likely won't be able to use this until things like this are resolved. ...read more