Currently, the sentiment icons default to red, orange, and green. Would be nice to have the ability to change these to red, yellow, and green, or change the icons to thumbs up, thumbs down, or simply a color dot. Thanks.
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Feedback Surveys
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Idea SubmittedSubmitted onApr 13, 202210:26 AMSubmitted byCX_MostafaonApr 13, 202210:26 AM
Current Behavior: Only CES survey is posted survey can be associated with ticket owner although it's not doable for CSAT Desired behavior: need to make CSAT survey posted after each transaction (ticket from pipeline) and to be associated with ticket owner to measure satisfaction per support agent also i noticed in your support team there are CSAT implament in such way
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See more ideas labeled with:
Feedback Surveys
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Idea SubmittedSubmitted onApr 11, 20225:43 AMSubmitted byNNair5onApr 11, 20225:43 AM
Hello Hubspot Team, Currently CTA buttons cannot be linked to a pop up form. It would be great if you add the feature to create a call to action button with the ability to link it to a pop up form.
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As a travel company, one of the questions we ask in our surveys is "when will you start planning your next trip?" Options include: Within 1 month 2-3 months 4-6 months 6+ months We would like to use workflows to trigger tasks to be created based on the selections above, so that their sales rep can follow up within the timeframe they have selected. Unfortunately, we are not able to do with without creating a Feedback property for Owner. But the real issue is that we cannot set up a workflow to copy the contact owner property to the feedback owner property, so we are not able to assign these tasks without manually selecting who the contact owner is every time. Quite a lot of minor issues with the HubSpot surveys that will hopefully be worked out over time. But until then, it's enough that we likely won't be able to use this until things like this are resolved.
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I just spent several hours building out a custom survey assuming it auto-saved as I was working on it, but due to a glitch when moving to the thank you tab I had to refresh the page and lost all my work.
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It would be helpful to be able to set up a report from a custom survey to give the average of the data points. For example, if you're using a scale of 1-10 on all of your answers, you should be able to pull the average of all the submissions.
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Hi, I'd like to send a feedback survey (NPS), every trimester for every delivered client. Plus, I'd like to add a filter "delivered for 90 days". But I can't add the filter "delivered for 90 days" because in that case, every time a client has his delivery date in the period, the survey will be sent, and not every 3 months. I have to do this manually evry 3 months.
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