Great minds think alike

If a group of contacts qualifies for a survey that you decide you don't want them to get (or you accidentally let them qualify), there needs to be a way to remove them from the survey during the survey delay.    For example, if the survey send delay is 2 days, you should be able to see who is in the queue for the survey and remove them if you do not wish for them to receive it.    Survey workflow controls should more closely mirror workflows rather than having no visbility into which contacts are in the waiting period and no control over unenrolling them. ...read more

it would be great to be able to add logic to survey questions in Hubspot.   Creating a custom survey is great but we should be able to include conditional fields  ...read more

Hi, We’re in the process of implementing CES surveys in HubSpot, but we’ve come across a major limitation: there’s currently no way to prevent the same recipient from receiving multiple surveys in a short period of time. Ideally, we’d like to have a conditional property such as “Last CES response/score.” For example: If the last response is more than 30 days old → allow a new survey to be sent. If the contact has already responded within the last 30 days → suppress additional surveys, even if they submit multiple tickets in that timeframe. This would help avoid spamming active customers while still ensuring we collect meaningful feedback. Is this functionality planned, and if so, can it be prioritized? BR, Mattias Paul ...read more

Present visitors who mark a Knowledge Base article as unhelpful with a form to submit specific feedback as to why the article was not helpful. This would allow us to actually address the issues that visitors are experiencing.   Idealy with the feedback form would allow for the option for both multiselect choices of common issues and open text fields for more specific feedback.   Would be great to be able to see this feedback data from the Knowledge Base Insights dashboard. ...read more

Right now, in the new Custom Surveys, you can add the reports in the Analyse tabs to a Dashboard if it is a Custom Question but you can't for NPS scores.   This feels like a major oversight to me because including NPS in a Dashboard, that can then be sent to Company Leaders or seen next to other relevant stats, seems like it should be basic included functionality.   Simply allowing for the pre-built NPS reports that already exist in the Analyse tab of the Survey to be added to a Dashboard would be a massive win.   Also, I think the same is true for CSAT & CE scores, so if that's the case those should also be able to be added to Dashboards. ...read more

Custom surveys are great. That's a step in the right direction. However, feedback/surveys can't be associated with tickets (manually or automated). Only NPS surveys show up on the ticket in the Recent Feedback section in the assocations panel. This limits automation and makes it harder for our support team. Feedback workflows are also limited in enrollmenet criteria.  Use case: We have a custom survey for cancellations that is triggered using the custom survey recipients criteria (email survery), but we want to run automation and change statuses on the ticket when the survey is complete. Right now there is no direct way to do that since the ticket workflow can't listen for survey responses to automatically change the status. It also makes reporting limited since you have to go off the contact association.  ...read more

Please create the ability in the Chat tool to add a post-chat survey where I can configure the questions. There should be a mix of options for the question field type to set up the survey i.e. Dropdown, Stars, text box, etc.    Something like this (very basic example).   This is much more powerful and will have significantly higher response rates than getting feedback after the ticket is closed by sending the survey via email. Also included in this feature should be that if there was a contact associated with the chat, the survey results should be saved in their account, and in the reporting area of hubspot, I should be able to get reports based on these survey results.  ...read more

If a feedback survey is published and someone starts filling out the survey but never submits it, there is currently no way to see who the person is that started filling that survey out. There IS a way to see how many views the survey got, but not who viewed it. I am submitting this request because my company uses Hubspot feedback surveys for our annual customer feedback survey and to increase the number of responses, we would love to email those who started but didn't finish to encourage them to submit their response! Kind of like when you put items in your cart but then don't check out for an online order and you get a "Don't forget these items!" email.   ...read more

I would like to trigger the new Custom Survey (in Beta now, Sep 2020) from workflows. This way we can react to different changes in contacts, deals or companies and then send specific surveys. ...read more