Great minds think alike

We have a website where we group 22 language variants under the en-US primary page. But there are technically multiple primary languages. So having the ability to make subgroups of languages would help tap into the fallback language options. The primary language for a group becomes the fallback for all languages. If you land on a page missing that language then it will go to the primary. But we may have several languages that are associated and we'd like to select a primary for that group. For example: fr-FR (primary for this set of language regions) fr-BE fr-CH So if fr-CH is missing, Id like it to fallback to fr-FR but still have it in the larger associated group of language page variants. ...read more

Hi,   I would like to make a feature request for HubSpot hosted websites.   Currentlly it is impossioble to use our web site's root directory to host domain verification files   This would help due to lookup and characters restrictions which exist via the DNS domain verification method   Most modern companies need to have quite extension SPF domain records which adds to the overall character count of the TXT record so when you add on top of that multiple domain verifications, it can quite quickly stop you SPF record from working correctly (which is what has happened to our company recently)   Adding this request would be a hige help for you customers whoc host their sites with you   Thanks ...read more

Since the new registered domains change is going into effect on May 16th, my team wants to monitor any spam submissions that come into our account. That way we can review it ASAP and add any unregistered domains to our trusted domains if necessary. Is there a way for an admin to get an email notification if any come in? I tried creating a list/workflow for this but it did not seem possible to pull this spam submissions field from the forms view into either of those.  ...read more

It seems to me that "business units" has a whole lot of potential for imporovement.    Realistically, it's a huge financial investment for a company to add this to their subscription, and I feel that it's significantly underdeveloped for the price.   I'd really like the ability to customize separate customer portals for each business unit within Service Hub.   I have a client with a parent company + 2 completely different child organizations that will now need to somehow share branding in the customer portal.    This is going to lead to quite a bit of confusion.   Please consider working on this functionality!! ...read more

At the moment, HubSpot does not allow the llms.txt file to be hosted directly at the domain root (e.g., ariane.com/llms.txt). The current workaround is to redirect ariane.com/llms.txt → ariane.com/hubfs/llms.txt, but AI crawlers (such as ChatGPT, Gemini, and Claude) will not follow redirects for this type of control file. This means the file is effectively invisible to AI crawlers, even if it exists in HubSpot’s File Manager. Why this matters: llms.txt is quickly becoming the standard protocol file for AI crawlers, in the same way robots.txt and sitemap.xml are for search engines. Not being able to serve this file at the root means HubSpot-hosted sites risk reduced visibility in AI-driven platforms like ChatGPT and Gemini. Suggested solution: Add support for root-level mapping of llms.txt (the same way HubSpot already supports robots.txt and sitemap.xml). This would allow customers to upload their llms.txt file into HubSpot and have it served directly at the domain root, without relying on redirects. ...read more

Hi all,   it would great if it was possible to customize the URL of (custom and normal) surveys and be for example able to choose the connected email web hosting domain or a subdomain as an URL.   Currently the surveys (method email or shareable link) are hosted on https://survey.hsforms.com/... or on https://feedback.hubspotservicehub.com/...   Sometimes it seems that for a split-second the connected email web hosting domain appears, which is then changed to one of the above URLs.    Best, Isabell ...read more

When creating a marketing email with a From address that uses an unauthenticated domain, HubSpot automatically rewrites the From and Reply-To addresses to a HubSpot-managed domain (e.g., user=company.com@hs-send.com ). This rewrite happens silently at send time with no warning in the marketing email editor.   This creates significant issues for senders: Recipients see an unfamiliar sender address that looks like spam or phishing Replies may not be delivered because some email clients reply to the visible From address instead of the Reply-To header, and @HS-send.com domains do not accept incoming mail Brand trust is damaged when important campaigns appear to come from a suspicious address No opportunity to fix the issue before sending, leading to embarrassing situations with customers   Current Behavior:   HubSpot added warnings for unauthenticated domains in Inbox/Help Desk workflows and during new email account creation (February 2024 changelog). However, no warning appears in the marketing email editor when scheduling or sending an email that will have its From address rewritten.   Requested Feature:   Display a prominent warning banner in the marketing email editor (on the Send/Schedule screen) when: The selected From address uses a domain that is not connected/authenticated as an email sending domain The email will be sent with a rewritten @HS-send.com address   The warning should: Clearly explain that the From/Reply-To addresses will be rewritten to user=domain.com@hs-send.com Warn that recipients may not be able to reply successfully Link directly to the domain authentication setup page (Settings → Content → Domains & URLs) Require acknowledgment before allowing the user to proceed with Send/Schedule   Business Impact:   Without this warning, users unknowingly send critical campaigns with broken sender addresses, resulting in: Lost replies and customer communication failures Damage to brand reputation and email deliverability Wasted marketing spend on campaigns that appear untrustworthy Support burden when users discover the issue after the fact   Use Case:   A marketing manager schedules an important product launch campaign to 10,000 customers using team@company.com as the From address. They have not yet authenticated company.com as an email sending domain. The campaign sends successfully, but recipients see emails from team=company.com@bf06.hs-send.com . Many customers: Mark the email as spam due to the suspicious sender Try to reply but their messages bounce because @HS-send.com doesn't accept incoming mail Contact support asking why they received a "fake" email   A simple warning before send would have prevented all of these issues by prompting the user to authenticate their domain first.   Expected Behavior:   Similar to how HubSpot warns users about: Unauthenticated domains in Inbox/Help Desk (already implemented) Missing unsubscribe links in marketing emails Emails with no subject line Workflows that will affect large numbers of records   This warning should appear before irreversible actions (sending/scheduling) to give users the chance to fix configuration issues.   Workaround:   Currently, the only way to discover this behavior is: Send a test email to a personal inbox and inspect the headers Read the knowledge base documentation (which many users don't do before their first send) Experience the problem after an important campaign has already been sent   None of these are acceptable for preventing a serious deliverability and brand trust issue. ...read more

The upload function on Hubspot forms is a great feature, however if the box is selected to allow multiple files to be uploaded on the form, this is sent through as one URL1;URL2;URL3 and so on. They are only split by a semicolon which the browser then interprets as a single URL. Please can you develop this to avoid this happening or allow the Upload Photos property to be added to the form multiple times as a separate box. This is an example of the issue we have when mulitple files are uploaded:   But we need omething like this one below developed, so that each field is unique and the multiple files are not bundled into one URL.        ...read more

I would very much appreciate if HubSpot had the option of not automatically creating contacts from specific domains such as ours company's own. This makes us create list of the employees registered on HubSpot in order to not target them on marketing campaings and not only that, if your company has a lot of people who interact with HubSpot, maybe this will restrict the amount of contacts you have left to add, or even make you spend more time cleaning contatct's database in order to not reach the amount your Hubspot plan allows you to, and have to pay more for it without the real necessity.  ...read more