Great minds think alike

posting on behalf of customer: caspar@quatt.io   I would like to request a way to see ALL open e-mail assigned to a user in their "assigned to me" view. It is pretty difficult to keep track of all open e-mails if users can't see them in their own view.     ...read more

Currently, if we have teams nested in another team, it does not allow us to selected the nested team without auto selecting the parent team, when giving access to inbox.    If we select the sub-team under the parent team, the parent team members will also be selected.  Would be great if we can selected the nested team instead of the whole parent team  ...read more

The ability to customize WhatsApp information. The WhatsApp <> HubSpot integration does not allow us to use the Whats App business app. So we cannot set the items below. Partly it can be done through META but the opening hours, auto reply, and about text for example NOT. There is no way to adjust this now. Please add this functionality to the integration!    These include: Profile name (including street, profile image, intro text, website, location, email etc.) Set auto reply messages after receiving 1st message Opening hours Customize about text 'hey iam using whatsapp' ...read more

Currently only manually logged WhatsApp conversations are logged to the "communication body" property. It will be VERY helpful to have this property available for ALL WhatsApp conversation data for clients that use the native WhatsApp Channel integration as a primary service and marketing tool. This will enable much needed enhanced List filtering as well as specific Workflow actions based on the details and replies recorded in the body of these conversations.   ...read more

Hi, When adding a attachment via drag and drop the attachment is added to the opened conversation instead of the composer window. I've added a short demo video to demonstrate what's going on. Solution: Add the attachment to the composer window instead of the opened conversation. ...read more

Situation: One Conversations Inbox contains 5 channels that are added (all different email addresses (Google groups aliases)).    Need: Build reporting that gives me insights into each channel within an Inbox It seems that I can only report per Inbox overall, but that's not what I want. I am mainly looking at the same standard stats that would be on the individual inboxes (time to close, time to reply, totals, etc), but broken down by channel if all are in 1 inbox.  Posted here as per recommendation from PM: https://community.hubspot.com/t5/Tickets-Conversations/Reporting-on-channels-within-Conversations-Inbox/td-p/844886 ...read more

Hi! Sometimes when we want to forward an email from the conversation inbox, we need to remove some of the text in the prevouis email chain. When we click on the forward button, we would like to be able to see the whole chain that we are about to forward, and delete any information that we do not want to send (just like we are able to in e.g. Outlook) before we hit send. ...read more

Whatsapp Voice notes ...read more

We are using the conversations inbox tool for managing our shared email accounts. Any emails going into the conversations inbox are automatically linking to the 5 most recently created open deals that are associated to the contact that emailed one of our shared email accounts.   This is a big issue for us as we regularly have multiple open deals with the same client, and the client will send us separate emails about those different deals. The system is currently auto-logging all of those emails to several deals, which means we are getting in a complete mess. There are emails all over the place linked to deals that they have no relevance to.   We need to have an option to disable this auto-linking to open deals, as we need to be able to choose which deals we associate the conversation to, based on the deal that it’s relevant to. ...read more