Great minds think alike

Currently, the custom configurations set for an object's leftside bar do not carry over onto mobile. Additionally, mobile does not yet ever allow for external/custom-built integrations to be present on the object's left sidebar whatsoever. It would be great if the mobile left sidebar could mirror what we see on desktop. 🙂 ...read more

According to GDPR, companies are required to delete contacts whose data they don't need anymore. (right to be forgotten)   "An individual has the right to have their personal data erased if: The personal data is no longer necessary for the purpose an organization originally collected or processed it." https://gdpr.eu/right-to-be-forgotten/   Most companies are thus required to keep a log of their deletion activity. Currently, it is not possible to generate a log / protocol of the regular deletion of contacts.   Of course it's possible to work around that by creating a list of records one is about to delete, export them, remove all information but the record ID (to have an anonymized log of how many records were deleted), save the list of IDs as an unchangeable file (e.g. PDF) along with the note of which type of record was deleted and why.   Typically, data privacy officers strongly suggest that this should be a routine activity that should happen monthly, bi-monthly or even weekly. In light of that, it would be great if HubSpot offered this log out of the box.   Or in other words: As far as my legal understanding goes, all European HubSpot customers are required to do this once per month.   Requirements: Unchangeable file (PDF) Contains type and list of IDs of record deleted Contains name of user who performs the deletion Works for regular deletion as well as GDPR delete Allows for adding a note / context to the PDF file Suggestion of creating a log pops up whenever records are deleted in bulk   Thanks in advance for reviewing!   --   While writing this request, I am aware of recent product updates, such as: Audit log of users security actions in-app Updates to deleting a contact Get email confirmation when deleting contacts However, these are either referring to single deletions or GDPR deletions, unless I'm missing something. ...read more

Problem: When editing default sidebar view by adding/removing cards, the order becomes locked for individual users to edit their view.   Proposed solution: Have the ability to still move the cards shown on the 'trimmed/selected' default view   More detailed description: We are looking to have the functionality of removing/adding cards on the default right-side bar view, but still have users move them individually. When working across a large organization with many types of stakeholders in Hubspot, it is important to be able to help set a default but allow our different users to change on the go based on needs and specific use-cases.     As an external Hubspot consultant working across many clients we are looking to be able to add/remove  ...read more

Having more flexibility in designing org charts would be immensely beneficial. As we utilize these charts for larger company structures, their complexity can quickly lead to confusion. The current chart layout is quite expansive, and I propose a couple of enhancements: Vertical Arrangement: In addition to the traditional horizontal layout, a vertical arrangement (among each other) could prove advantageous. Expandable and Collapsible Branches: Another valuable feature would be the ability to expand or collapse individual branches within the chart. This dynamic functionality would allow users to focus on specific sections as needed. By incorporating these adjustments, we can create a more intuitive and manageable organizational chart.  ...read more

First off, I need to say that the Manage Duplicates tool is fantastic. True duplicate Contacts are important for our team to know about as we need to merge them in HubSpot and in two external locations, including in billing. However, as it currently stands, it's hard to find the true duplicates amid all the false ones.   Our association has about 100,000 members. They are constantly changing email addresses and joining and leaving certain clubs that are under our umbrella. In most cases, a record pops up in the "Manage Duplicates" area to warn me that a new John Smith exists, and prompts us to check if it the same as any of the other John Smiths in our database. When you have a lot of John Smiths, this is not very helpful.   My suggestion is to be able to exclude records from showing up on the Manage Duplicate Records list based on certain custom properties that we get to select.   Here's an example. If two John Smith records have "is known" for the date of birth ... and additionally the values do not match ... it is likely that this is NOT going to be a duplicate. If this is true AND the "Active in my Association" custom property has different values I already know this is not a duplicate. I would like for any items matching these filters to not show up on the list.   If the filters could be stackable, that would be ideal, because in addition to that filter, I'd like to be able to separately filter out fathers and sons who have a different Suffix. The filter here would be Suffix "is known" and "is not equal" ... ie Jr vs Sr.   And I'd like to additionally filter out any record where one of the sides in question has a particular status property of "Archived". In this case I don't care if it's the same person.   You get the picture!   We probably have 10,000++ duplicates on file, of which of course only 5,000 can display. But the number of true duplicates is far fewer. Sorting them by date has been an amazing addition to the tool, but instead of 20 or more POSSIBLE ones showing up per day it would be extraordinarily helpful to fine tune it so only the ones that truly need attention are displayed.   Thanks! Let me know if you have any questions. 🙂 Robyn ...read more

Hi,   Creating a deal out of a contact, for example, automatically associates the deal with the contact and, if the contact is associated with a company, with that company as well.     Regrettably, the conduct when a lead has been qualified is distinct. The sidebar is opened to create the deal, however, the contact and company that are already associated with the lead are not automatically included in the deal.     It would be wonderful when this would work the same way to have contact / company preselected in the deal.  ...read more

We use workflows to automate many tasks we would normally be manually managing. I would like the ability to use workflows to "Create Note" on a Contact and/or Company record.   Example 1: Following a training, we provide our clients incentives. Currently our team manually adds a Note to the contact record of the individual who attended and also associates it with the company record of that individual. The note is the same for every individual that attends, but the incentive differs depending on the training. This helps our sales and support teams know exactly what was offered and when the incentive expires.   Example 2: Occassionally we use workflows to fix/update/change properties as we improve our internal processes. For these situations, it would be helpful to include a generalized Note on either the Contact or Company record explaining why the record/property was changed. Especially since we typically delete the workflow after the updates have been made. ...read more

it's hard to get people to use the preview button. could you guys put a little call icon on the index page that triggers the sidebar to open?    no one's clicking on preview.  ...read more

Currently, the out of the box Primary association label for Contact and Company label can't be edited and is labelled as Primary.   Now when we use Primary association label when associating a contact to a company on viewing the contact record the right side view of the associated Company comes up with the label Primary which seems to be correct. But when we view the company record the right side view of the associated contact comes up with the label Primary Company (screenshot attached for reference). I believe the labels should either be reversed or it should just read as Primary for both.   Will highly recommend HubSpot look into fixing the naming convention on the contact-company Primary association label.       ...read more