Great minds think alike

Hi, everybody!   We have a super suggestion that would help a lot the SDRs all over the world: create a native power dialer in HubSpot.   This should be a breeze for the developpers and would help, say, 99% of HS's clients.   Yes, there're tons of options in the market place, but honestly it's a feature that should already be native in HS.    Please vote and lit a candle for this idea! ...read more

We need german phone numbers generated and usable via HubSpot. Otherwise the phone tool makes no sense at all and you have to book other service providers at extra cost even though you already pay for the function in HubSport. ...read more

Hello,   our company is looking to setup a 24/7 call-in channel for our customers. We want the calls to one number to be routed to different people during different times of the day.    Currently in Hubspot it's possible to build a setup in which the calls are routed to multiple people, and they're able to receive the calls in browser. What we need is the ability to forward the calls from channel to the cellphones of our support team members.   I take this wouldn't be too hard to implement since it's already possible to forward calls from Hubspot number to a single personal number.   Idea value proposition: Who (what type of role or team) is the feature for? Companies that already use Hubspot for customer service (tickets) often need additional support call-in line. Especially in cases where there is 24/7 support agreements in place, these kind of support channels with ability to forward calls to multiple cell phones are needed. What is their goal? Goal of the feature is to remove the need to sit by the computer to receive the calls from support channel. Especially in in small and agile companies this is a must. What value will this add? Automated call forwarding - much more user friendly system Are there examples of other places or products who have this feature? Any company that offers 24/7 support service.     ...read more

I've been using HubSpot for a long time both Desktop & Mobile Version. So I've noticed that Mobile app's Calling allows us to call via phone no. only. I think that mobile app would be flexible, if there are many alternative ways to call the contact rather than calling directly through phone no. (i.e. Redirect to the another calling app). Nevertheless, sometimes we are integrating log-call data with HubSpot & another Calling system together and logging result to another app.   Thanks Thiwat J. ...read more

Hey guys,   this post is about making a phone call from within HubSpot, using our Aircall integration.    The Aircall integration which works well with Google Chrome web browser on desktop. Doesn't work on mobile device.  it doesn't work w Safari (on desktop or mobile).  nor does it work w the Hubspot mobile app - it defaults to my iPhone phone app.  can we fix all of this so that when I click the 'call' button on a contacts profile, regardless of the web browser or device I'm using, that it will default to using our Aircall integration and call the contact from the Aircall phone number ??     ...read more

At present, I don't have a good way to share calls with a coach or an analytics software that I'm partnered with.    It would be great to have the ability to download calls, or to share them to someone outside of Hubspot.  ...read more

I'm reviewing some recorded calls and would like to match speakers to contacts/users to be able to take advantage of the stats and insights. However the AI has often identified a single person as 2-4 different speakers in the transcript, and I can only make 1:1 associations while matching. This basically makes the stats useless, especially when it's one of our sales reps who gets split across several speakers.   I would like speaker matching to allow for many-to-one matching so that we can get an accurate picture of our calls.  ...read more

Currently, sandbox accounts cannot be used for calling. It would be great if we could test calling within sandboxes before deciding on what calling integration we want to use in our live account.  ...read more

Unable to call unknown numbers from Hubspot. Even though a number might be associated. i.e. the system has not registered this customer - even though it has an association with it... and there is no way I can go outbound on this customer without using another product. Is there a workaround for this? ...read more