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When looking at a contacts record I would like to avoid googleing their area code to determine what time zone they are in.   Could this data live close to the phone number information. ... Afficher plus

A pretty glaring hole in the HS calling feature is when you have it set up to forward to a different # (my cell), that when my phone rings it doesn't either specify on caller ID it is coming "from" HS.   I don't want to have to answer every single unknown or not saved # that calls me just in case it is coming from HS.    Intercom has this feature for our support team in place as a default setting at no additional cost.  ... Afficher plus

We have 3 users with 3 individual numbers in OpenPhone. The integration between OpenPhone & Hubspot was successfully done. Two of the standard users can make & receive calls in hubspot thru OpenPhone however one of the user cannot. What can be the issue in this matter? ... Afficher plus

I use the hubspot phone number as my main business line and have it listed on business cards, Google Business Profile etc. Because of this, I get calls from unknown numbers. Sometimes spam, sometimes prospects, sometimes something else.    Currently, if someone calls my hubspot phone number and I miss the call I do not have an easy way to call them back. There is no way in hubspot to simply enter in a phone number you want to call.   The number HAS to be associated with a record. However, in the above example that makes no sense and is a huge hassle. So let's walk through the steps.   1. Someone I don't know calls my business and I miss the call. 2. I see the missed call in hubspot, but because this is an unknown contact I don't have any info on it. In this case. I have to create a FAKE contact (because I don't even know who this is yet) and then dial out to the number this one. 3. If the caller is relevant, I then have to edit all the fake contact info I just put in to make this call and adjust it so it's corect. If it's a spam call I then have to remove this fake contact I made so it doesn't pollute my contact list.   Can you imagine anyone or any company that does marketing and uses their hubspot number? They could be getting dozens of calls a day from unknown numbers and have literally know way to call them back if they miss the call.   What a nightmare and hassle. ... Afficher plus

Would be great to have the ability to see who has their Hubspot phone currently active and ready to receive calls - I don't beleive that functionality currently exists.  ... Afficher plus

Currently only available for Zoom (which we don't use), so a Google Meet integration would be awesome. All integrated would be much better for the workflow. ... Afficher plus

Currently if you're using RingCentral integration for calling from within HubSpot, you can't use "transcripts" or Conversation Intelligence.  Please upvote this idea, so HubSpot will work on that integration functionality so RingCentral users can get their recorded calls transcribed and use in Conversation Intelligence. RingCentral is a big player in this space, and one that Salesforce has doubled-down on.  I hope you add this feature! ... Afficher plus

It will be great to have the ability to receive calls directly on HupSpot mobile app. ... Afficher plus

This is a one-time courtesy post on behalf of a customer. He would like an integration so that when he adds a contact to his iPhone, it creates a contact in the HubSpot CRM.  I let him know it isn't currently a feature, given Apple is a third party, but he requested I make this feature request for him!  I see a feature request for a pop-up like in Android to log a call made with a HubSpot contact, but our product team had responded that this isn't possible due to Apple's constraints: https://community.hubspot.com/t5/HubSpot-Ideas/iphone-pop-up-log-after-a-call/idi-p/402133 Otherwise, you'd need to either manually create a record (which you should be able to do from the HubSpot app manually on iPhone) or you can do so via import. You could also look into calling integrations. ... Afficher plus