Great minds think alike

On one hand HubSpot CRM seems to understand that it's a tool for sales people. The team tries to make things easy, automated, and HubSpot has shown this understanding through things like shared queues, shared sequences, bulk enrollment of sequences, task assignment, automation, round robin assignment of deals to AEs etc..   What sticks out for us like a sore thumb is the concept in HubSpot that a company phone number for outbound calling is configured on a PER-USER basis.   This means that if you use more than one phone number, every single user has to go through a process of adding numbers.   To make it even more annoying, even though we have a Twilio account with numbers that you can tell by API we own, you have to manually verify each phone number in your Twilio account (why? you can tell we own the numbers).   So now that I'm done complaining, here are the ideas:   Phone numbers should be able to be shared with other users/teams. A sales manager should be able to verify a number and let his/her SDR team use it. If a phone number is verified already in HubSpot calling, don't make the person validate the same number again in Twilio (and vice versa). If a phone number is in the Twilio account that you connected to, let the number be automatically added without verification. Twilio accounts like all other 3rd party integrations should be shared. Asking HubSpot users to grant Twilio access to SDR teams who then have to connect and verify batches of numbers is not a good approach. ...read more

I'd like to be able to filter my call activities by call outcome because it's time consuming to scroll through call activities looking for the last actual conversation I had with a prospect.  This is especially awkward if the contact is already on the line and I'm trying to find the last conversation we had to remind them of what we discussed.  If I could just quickly apply a filter to see all connects, or the last time I left a voicemail, that would be really helpful.  ...read more

is there not a way developers can create where you can just click to call the phone number from the my contact home page without having to click inside of the contact? Also, being able to write notes, number of times called, etc. without having to click inside of each individual lead.  ...read more

Hi,   Possibility to register phone number account wide or teams for calling. It is really a shame that each user must configure their number when the number is the same for our entire team.   Alternatively, it might also be possible for an administrator to define it for each user.   For us it is a little difficult to ask our users to configure it, because to authorize the number we must reconfigure our IVR to receive the validation code.   Regards,   ...read more

Hello. I'd like to call to Russia-based accounts but I have an issue with that. Russia isn't available to call directly from HubSpot nor via Zadarma app integrated to my account.  please help me to solve that. ...read more

It would be nice to be able to attach the Hubspot Owner to an Inbound call received. In the client's timeline, it shows that a call was received but you can't select who took the call.  All you can do is make notes and then type the person's name who received the call in the body of the notes.      When a client calls and they are a Hubspot client, a pop-up screen is shown and we can start entering information about the call, but nowhere to select who took the call.  It would actually be nice if that automatically populated.  ...read more

Hi Hubspot folks,   I've just tried calling a prospective customer through Hubspot calling, and got a "Phone number is invalid" message (see attached). The phone number is correct, but it would appear that Hubspot is using a check on the number of digits. While the standard for UK numbers is to have a 5-digit area code, prefixed "0" (i.e. 01234), followed by a 6-digit phone number, there are still a large number of 5-digit phone numbers which are valid (such as this one).   I'd suggest this check is removed. If the user intended to enter a 6-digit number, and mis-typed, the call should be allowed to fail. Garbage in, garbage out. This kind of validation is annoying and unhelpful!   Reported to support, who suggested I post here ...read more

For calls and other activities associated with a deal include a field that is "Stage During Call". This exists when looking at a call individually but having it as a field that can be reported off of. ...read more

When calling from HubSpot and having call forwarded to Desk Phone, it would be great to have contacts number appear on the desk phone rather then the HubSpot number. This would be very useful for when having to go into deskphone call log which I need/used to do quite often prior to calling from HubSpot. ...read more