Great minds think alike

I currently have two phone numbers in Hubspot but can only forward both numbers to one number    HS number: 617-xxx-xxxx HS Number 781-xxx-xxxx   I would like to forward the 617 HS number to my Cell phone and the 781 Number to my business line. Why is this not an option?? Please add ASAP. thanks!  ...read more

It would be a great benefit if call transcripts could be downloaded and editable. If a word or phrase wasn't transcribed correctly, we could edit to correct. Also, we can share the call recording, but it would be great if we could do the same with the transcripts.  ...read more

Our business rules are that all calls need to be recorded and currently our outbound calls are not automatically recorded and an agent needs to manually record the call. This is a risky position for us as all our calls need to be recorded. ...read more

 Today call outcome and call type are optional fields for someone who is logging an activity. I need to make them mandatory so that a rep cannot log an activity without populating those 2 fields. How do I do it? ...read more

Hello HubSpot community! We're excited to offer phone numbers and inbound call forwarding but we know users also want to answer calls within the browser app. Please use this post to let us know how important receiving inbound calls within HubSpot is to you and we'll keep you updated on our progress. ...read more

I would like to use ZoomPhone to call natively from within Hubspot.  ...read more

It would be nice to have the ability to import call recordings from other systems into HubSpot to add to coaching playlists.  A majority of our phone calls are done through an external phone system.  These call recordings are not available to be added to coaching playlists because they are not HubSpot calls.  This prevents us from being able to use >95% of our phone calls in coaching playlists.  That makes it very difficult to put together coaching playlists since there are so few call recordings to add. ...read more

TL and Management should be able to drop in on any live call and either coach (whisper in user's ear) or barge in on the call and conference with the dialed party. They should also be able to listen to live calls without being detected. ...read more

Hubspot has recently launched Hubspot phone numbers (currently in beta) that support inbound calls.    Currently the only way a user will know if an inbound call is being received is: An audio ringing sound through the system audio device A visual notification within the Hubspot application The problem - if you aren't in/looking at Hubspot when the call comes in, the only way you'll know it is happening is through the speaker. I for one use a headset so the audio device is set to that and I don't hear audio alerts like this, so I have no way of knowing the call is coming in.   Idea: add desktop browser notifications for inbound calls. Chrome and other browserssupport native desktop notifications; this should be enabled for inbound calls. ...read more