Great minds think alike

Currently, there is no documentation stating that toll-free numbers can be used with the SMS tool. While it looks like using toll-free numbers is not currently possible with the calling tool (source), some businesses fully rely on using toll-free numbers and thus having the ability to add toll-free numbers to the SMS tool would be greatly beneficial for businesses in this demographic.  ...read more

Hey y'all --   My team recently ran into an interesting issue. After Hubspot Support couldn't solve it, they suggested I post it here.   Essentially, we have tried as many Permissions settings as possible, yet every Hubspot user on our Portal is capable of seeing every call on the Contacts > Calls index page -- no matter what team or user the call originated from.   This, as you might suspect, causes issues where manager-level calls (and their recordings/transcriptions!) can be seen by any sales rep in the portal. With multiple departments' calls all appearing there, too, it can cause a headache. If our CEO has a call with an important partner, we can't stop our new hires from listening in--not great.   This feels like a baseline privacy/security issue that should be resolved ASAP. Thanks! ...read more

It would be very helpful if the property "Call and meeting types" is stored as a mandatory field so that the field cannot be forgotten when logging. Another option would be to introduce the call result as a mandatory field. A useful option for upcoming reports.   If you have any questions or comments, please write a comment. ...read more

After the recent update all placed from the HubSpot browser to have a mandatory outcome, it would be great to now have the same feature for manually logged calls. ...read more

Currently there is no easy way track the 'coaching' activity of managers on recorded meetings. We want to give easier access to what they have done, and where something is needed. For example: when did I leave a comment last, on what call was it, of which team members  have I not listened to any calls yet? Have insights on those activities will help build a more coherent and impactful cadence on actual coaching. You could build something with Views, but it's a hack at best. Some actual insights would help to chase the Sales managers on their coaching activities would go a long way for accountability and rep improvement tracking. ...read more

Use Google Voice phone number while calling or texting prospects and customers to utilize HubSpot functionality to track and make notes/follow up tasks. That would allow me to use one phone for both personal and business use with two different phone numbers. ...read more

I would like to be able to customize the drop down list from the call outcome option as it doesn't represent the outcomes I would like recorded. Is this possible? Otherwise can we turn it off so it doesn't state no outcome on the timeline? ...read more

We need to be able to export call transcripts from Hubspot, so that we can perform analysis on different groups of contacts and identify trends in their phone calls. Currently the only way we can see a call transcript is to manually click on each individual contact - it's not possible to do a mass-export or to have the call transcript included as part of a list or report. This funtionality would be super helpful to our team! ...read more

TL and Management should be able to drop in on any live call and either coach (whisper in user's ear) or barge in on the call and conference with the dialed party. They should also be able to listen to live calls without being detected. ...read more