Great minds think alike

My company just recently got sales hub and has rolled it out to our inside sales team. It has come into question the call recording option. I understand that the call recording laws are on a state-by-state basis. I just had an inside sales rep in NY test out to see if we would get the call recording message and didn't because NY is a one-party consent state. With no way to test if the call recording messages are coming through since it is based on location and I am in a one-party consent state, my idea is to have the ability to turn on the call recording consent message for ALL states to eliminate any risk/liability/loopholes.  ...read more

The new auto-formatting and validation feature for phone numbers is a step in the right direction.   However, the current integration seems to be missing the mark with regard to user experience. I was unable to find any articles or posts in the Help Center announcing the new auto-formatting feature. The only Knowlege Base article that pops up when searching "phone number validation" is a detailed breakdown of editing default contact properties, and then there is only a reference to the validation and formatting being applied "automatically by Hubspot based on the country code."   This feature is certainly a step in the right direction, but several improvements are needed to improve the user experience and make the feature more functional overall (noting that recent comments on an "old" idea thread are already being discussed here; skip to page 7).   Suggested improvements include:   Global Setting to Enable/Disable auto-formatting at the account level - currently, the feature is enabled by default with no disable setting available Global Setting to assign a default Country Code - currently, the Country Code must be selected manually for every new contact (see screenshot below) Bulk edit phone numbers to apply Country Code format & validation -- currently, only able to apply formatting & validation when editing one individual contact at a time OR when adding to new contacts manually added (not via web forms -- this is needed, too) Retain "number only" format for export and/or sync to other apps or integrations to remove non-number characters (parentheses, plus sign, spaces) Default behavior of phone number formatting & validation when creating a new contact:     There are likely other enhancements that other users, especially those not based in the US, would appreciate. ...read more

Recording calls can be very useful for educational and coaching purposes. However, with theveral regulations and data protection, it would be great to be able to select the option to only record the voice of the sales reps on the call. ...read more

Hello HubSpot community! Currently we provide phone numbers in the US, UK and Canada but we have plans to offer numbers in many more countries. We don't have a timetable but it is something we are actively working on. Use this post to let us know where you need numbers and we'll keep you updated on our progress.  ...read more

Being a consutling company, we add all of our call notes to a comment on the logged call in hubspot. We would like for the character limit of these comments to be increased/infinate. This will allow us to be able to post all of our notes without leaving out information.  ...read more

Hi All, You can now get new a phone number through HubSpot!  However, we know that for many of you, getting a new number can be a big deal because your current phone numbers are already used throughout your network.   We are working on offering number porting.  Use this post to let us know if you need number porting (and in what countries) and we'll keep you updated on our progress.  ...read more

Currently, HubSpot does not allow users to outbound call phone numbers that are not associated **bleep** an existing customer record.   I discovered this when I missed a call from a contact who called from a number that is different from their existing record. However, since it's not associated with anyone I actually don't know which record it would belong to, or if they're even an existing customer. I also don't want to create a new contact for the purpose of calling them, as it could end up being a duplicate record that I'd have to merge or delete later.   It would be much simpler if there was an ability to outbound call a number that isn't associated with an existing record. ...read more

Hello HubSpot community! We're excited to offer phone numbers and inbound call forwarding but we know users also want to answer calls within the browser app. Please use this post to let us know how important receiving inbound calls within HubSpot is to you and we'll keep you updated on our progress. ...read more

We need to have a default automation that sets the call direction to Outbound or Inbound based on the call being made or received.   I understand the HubSpot inbound calling is still not rolled out to all regions but this will still be helpful.   As a starting point if we can at least have it for outbound calls it will be awesome.     ...read more