Great minds think alike

The new auto-formatting and validation feature for phone numbers is a step in the right direction.   However, the current integration seems to be missing the mark with regard to user experience. I was unable to find any articles or posts in the Help Center announcing the new auto-formatting feature. The only Knowlege Base article that pops up when searching "phone number validation" is a detailed breakdown of editing default contact properties, and then there is only a reference to the validation and formatting being applied "automatically by Hubspot based on the country code."   This feature is certainly a step in the right direction, but several improvements are needed to improve the user experience and make the feature more functional overall (noting that recent comments on an "old" idea thread are already being discussed here; skip to page 7).   Suggested improvements include:   Global Setting to Enable/Disable auto-formatting at the account level - currently, the feature is enabled by default with no disable setting available Global Setting to assign a default Country Code - currently, the Country Code must be selected manually for every new contact (see screenshot below) Bulk edit phone numbers to apply Country Code format & validation -- currently, only able to apply formatting & validation when editing one individual contact at a time OR when adding to new contacts manually added (not via web forms -- this is needed, too) Retain "number only" format for export and/or sync to other apps or integrations to remove non-number characters (parentheses, plus sign, spaces) Default behavior of phone number formatting & validation when creating a new contact:     There are likely other enhancements that other users, especially those not based in the US, would appreciate. ...read more

Hello HubSpot community! Currently we provide phone numbers in the US, UK and Canada but we have plans to offer numbers in many more countries. We don't have a timetable but it is something we are actively working on. Use this post to let us know where you need numbers and we'll keep you updated on our progress.  ...read more

Hi All, You can now get new a phone number through HubSpot!  However, we know that for many of you, getting a new number can be a big deal because your current phone numbers are already used throughout your network.   We are working on offering number porting.  Use this post to let us know if you need number porting (and in what countries) and we'll keep you updated on our progress.  ...read more

Hello HubSpot community! We're excited to offer phone numbers and inbound call forwarding but we know users also want to answer calls within the browser app. Please use this post to let us know how important receiving inbound calls within HubSpot is to you and we'll keep you updated on our progress. ...read more

Hello HubSpot community! We're excited to offer phone numbers and inbound calling and we know handling voicemails is a big part of inbound calling.  Please use this post to let us know how important voicemails are to you and we'll keep you updated on our progress.   ...read more

It would be great to add an "Automated SMS" task option in Sales Sequences.  Allow the content of the text message to be automated in a sequence.  This would add one more method of reaching out and an additional touchpoint to sequences. ...read more

hi team posting on behalf of my customer:    they are currently running a report on average call duration and they would like to be able to have the figures show as minutes instead of just seconds.    it would be beneficial to have more diplay options that customers can filter from especially when the numbers get too large and it gets difficult to convert the seconds value to minutes or even hours.    thanks team! ...read more

You should be able to tranfer 1 call over to another Hubspot user in network!!!!!!!! ...read more

When a phone number field has data put into it, it is up to the User to format it the way they deem appropriate. That is not the most user-friendly or data-centric approach. This is a good way to allow users to enter incorrect or sloppy data and cause possibly difficulty with search results while also affecting adoption. There are many other CRM platforms out there (At least 12 I could find) which will automatically format a telephone number.   Hubspot does not currently have this basic feature.   Suggested solution: When a telephone number is typed into a phone field, the number should automatically format to the Contact's standardized country format with a country code in front of it.  So, for US, +1 (555) 555-5555, for UK,  +44 5555 555555, etc.  Some countries do not have standardized formats, but widely accepted formats, or multiple formats depending on when the phone number was assigned. I do not know of an easy solution for that, but choosing one format or at the minimum, placing the correct country code in front of the numbers according to the selected country on the Contact or Company would be helpful. Possibly a non-editable drop-down with country abbreviation and code which auto-fills but is still selectable in case of error. This could also help with the calling feature if calling out of the country.   An admin User should be able to toggle in settings whether or not the field will auto format with country code. At the bare minimum, as a US based company, it should at least format any 10 digit numbers into standard US format (555) 555-5555. ...read more