Dear product team,
This request is about a feature that allows the download of all data stored about a contact easily – without the help of a developer.
According to article 15 of the GDPR, when requested by a contact, a HubSpot customer "shall provide a copy of the personal data undergoing processing" (see here for reference: https://gdpr-info.eu/art-15-gdpr/).
As of now, it's not possible to export this information easily, as HubSpot stores personal data in a variety of places:
Contact property values (can be exported, this is the easiest part)
Historical contact property values (these would have to be exported one by one for each property, potentially hundreds of exports!)
Values and history of all associated objects (see above)
Activities and engagements like sales emails, notes, meetings etc (cannot be exported without third-party software or custom developed solution based on API)
Interaction with other tools that are not considered engagements (interactions with marketing emails, marketing forms, surveys etc)
In other words, the preparation of this export is time-consuming and requires a developer. This should be a native feature in HubSpot.
Ideally, this is not just a feature in the HubSpot app but something that can be offered as a customer-facing tool, too, as requested here:
give contacts a link so they can download their data
Thanks in advance!
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