Great minds think alike

Hi there,    As a HubSpot user, I would like to analyse forms and their submission in the custom report builder. This was already possible in beta, but was unfortunately removed again upon release. Unfortunately, @JoeMayall's  solution to this only works to a limited extent for our use case: "The best place to analyze form submissions is in the Form Analytics page (Analytics Tools > Forms)" What we need:   Filter submissions (e.g. by lifecyclestage of the contact) Further data on submissions (e.g. on which website took it place). Further options for graphical representation. Currently there are only Area, Column and Line. Drill down from the report to the individual contact. Similar to almost all existing reports, a table should open when the report is interacted with. At present, the report only links to the form. And most importantly: A report that depends on the exact time of the submission. First and recent conversion are too imprecise for this.   ...read more

Dear product team,   This request is about a feature that allows the download of all data stored about a contact easily – without the help of a developer.   According to article 15 of the GDPR, when requested by a contact, a HubSpot customer "shall provide a copy of the personal data undergoing processing" (see here for reference: https://gdpr-info.eu/art-15-gdpr/). As of now, it's not possible to export this information easily, as HubSpot stores personal data in a variety of places: Contact property values (can be exported, this is the easiest part) Historical contact property values (these would have to be exported one by one for each property, potentially hundreds of exports!) Values and history of all associated objects (see above) Activities and engagements like sales emails, notes, meetings etc (cannot be exported without third-party software or custom developed solution based on API) Interaction with other tools that are not considered engagements (interactions with marketing emails, marketing forms, surveys etc) In other words, the preparation of this export is time-consuming and requires a developer. This should be a native feature in HubSpot.   Ideally, this is not just a feature in the HubSpot app but something that can be offered as a customer-facing tool, too, as requested here: give contacts a link so they can download their data   Thanks in advance! ...read more

Tracking clicks on a landing page is not currently available. This should be a default feature. You can track clicks on an email, but not a landing page? I know we can track CTAs and form submissions, but if there are other clickable events on a landing page, HubSpot should have no problem tracking and reporting on them. Seems like the most obvious thing to include on a page builder. Shocked it's not default. ...read more

Hello,   Is there any way you could add account Engagement Rate % and post ER % to the social media reporting dashboards? This is a basic metric for most social media reporting tools and would make life so much easier for social media managers as it cuts out human error in calculation, especially when trying to work out an account's overall ER.   Rightly or wrongly, most brand's use ER as a main KPI, so I'm sure it would be well recieved by others!   Thank you.  ...read more

It would be really useful to have a Ticket Change History report in Service Analytics - similar to the Deal Change History report currently available in Sales Analytics.   We need the ability to report on tickets that have been moved backwards through the ticket statuses.   For context we have an internal ticket process, sometimes tickets have to be moved back to an earlier status and then go through a review process (defined by their status) again before closing. The internal team need to be able to report on how many tickets get moved back and so I have had to create multiple individual custom reports, which is far from ideal or 'reader friendly',  that show where a ticket is (for example): 1. Ticket at Status A - but has ever been at Status B,C, D   2. Ticket at Status B - but has ever been at Status C, D and so on.   The Deal Change History is report is a great example of how this could look for Tickets. ...read more

My client has multiple websites tracked using the HubSpot tracking code   Currently there is no way to filter the "Website visits" to see which companies are visiting which tracked domain - please add in a filter option so we can see the list of companies by the domain they visited ...read more

We're running into difficulty getting the most out of the associated data sources due to the fact that we can only use recently modifed or first created dates. . . when actuality what matters is truly the date that objects were connected, we'd want the most recently added object, or first connected object.  ...read more

Dear community,   Using CTAs for downloading ebooks is great. Knowing how many potential customers have downloaded and capturing their contact info is great. However, it would be even better to know what happened after they downloaded the ebook/pdf. In other words, how they interacted with that document.   This could be approached if the ebook could be opened inside a landing page directly. We'd be able to use Analytics tools directly on that landing page to see how customers interact with the document. This would help us in understanding how to improve our future ebooks.   I hope that someone will see this idea and turn it into a plugin someday.   Thank you! 🙂 ...read more

Currently, the CSP limit is hard set at 4000 characters. It would be great if HubSpot allowed this limit to expand! ...read more