Every **bleep** week, I have to deal with at least one user in my Hubspot portal struggling with 2FA. And what's worse? They don't even get the **bleep** notifications on the Hubspot app on their phone when they log in on their computer. And you know what? The Hubspot iOS app has more errors than the Hubspot Android app. And don't even get me started on my users. They're not tech-savvy, they're not good at English and they can't even remember where they saved the PDF file containing 10 codes. But that's not their fault, you can't expect a salesperson, a customer service representative, or a content writer to have a deep understanding of technology. As a Super Admin, I have to support all my users with their 2FA errors. And you know what? It's a total waste of my time. I could have used that time to do more important and productive tasks. As the Hubspot portal Super Admin, I USED TO BE ABLE to help my users RESET their 2FA. At least they could set up a new 2FA and continue using their Hubspot until they got the **bleep** error again. But now? Even Super Admins don't have the right to reset 2FA for users. When their 2FA fails, and they want to reset it, Hubspot sends them an email asking for information. And what do they get in return? They have to wait 48 - 72 hours for the Hubspot support team to send an email to help. And you know what? In the meantime, I have to create them a temporary account with another email to use. I can't let the company's work slow down, dammit! And what do I get for all of this? A bunch of unresolved work and complaints from users. They're always whining and crying about not being able to reset their 2FA immediately like I've done in the past. I'm frustrated and stressed out of my mind! It's not just a waste of my time; it's causing productivity issues for the whole company! Sure, Hubspot is a great tool, but this 2FA garbage is causing more stress than it's worth. Hubspot needs to improve their 2FA system and provide better support for their users. Users shouldn't have to wait days to access their accounts, and Super Admins shouldn't have to create temporary accounts to keep the company's work going. It's time for Hubspot to step up and make 2FA a smoother and more user-friendly experience. Enough is enough, dammit! Or at least, give me back the right to reset my users' 2FA! And let me guess, some Hubspot support person will send me a bunch of links to some knowledge articles that I've read dozens of times!
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