Start with the why Trying to automate some of the support work, it would be useful to have an LLM automatically assign the incoming email to the person most suitable for it (eg. support request -> support lead, purchase orders -> business lead, etc.). Move to what For that, we would need to have API to assign a conversation to a specific user. In docs (Update or restore threads) it seems like you can only open/close thread or delete it, but not assign it to a specific person. I tried below but it doesn't work. [Crosspost from this API forum topic]
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