Great minds think alike

When building two-way syncs between HubSpot and external systems, one of the biggest pain points is not knowing who last updated a record. Right now, there’s no standard built-in property that tells us whether a record was modified by a user, a workflow, or an external integration. This makes it difficult to avoid infinite update loops, especially when both systems are trying to stay in sync and respond to changes. A simple “Last Modified By” property, available via the API, would solve this cleanly. We could use it to: Detect if HubSpot or our own system made the last change Skip updates when they originated from ourselves Improve efficiency and avoid unnecessary API calls or overwrites It would be an incredibly helpful feature for anyone building custom integrations, especially in multi-platform CRM environments. ...read more

I have setup the Customer Agent in HubSpot to respond to clients based on our Knowledge Base articles.  It works really well.  What I would love is to also access the Agent via the API.  I would like to send a message via a post and get the AI response back.  ...read more

It would be great to be able to use GraphQL to load dynamic content in email templates.  For example, I have an Email that has be triggered by a deal in a workflow. In that deal is a custom object, lets say an Event. I would like the details of said event to appear on the email loaded via the triggering deal, and the Event ID in the deal and not by association.   {% set event = data_query.data.CRM.Event($id= personalization_token('deal.event_id', '0') ) %} or,   In an e-commerce email triggered by a deal,  a list of related products based on filters created by line items in the deal. AKA "You may also like" or "Other customers also bought".   {% set relatedProducts = data_query.data.CRM.ProductListFilter( filter: {product_category__in: ["pet food","flea treatment"]) %}   Regards, Jonathan ...read more

One of the strategies to sync Hubspot and any database is using the property 'hs_lastmodifieddate'.   The idea is to use the search endpoint and return just the objects that has 'hs_lastmodifieddate' after then last sync. So the sync is fast and cheap.   The problem is that when user associates/dissociates any object, the property 'hs_lastmodifieddate' doesn't update, excecpt in cases where the property "number of associated X" exists. For instance, when a contact and deal are associated, the property "number of associated contacts" on deal is updated and, then, the 'hs_lastmodifieddate' updates (due to property change, not association).   The other solution to that is always read all records for syncing, to ensure all associations are updated, the problem with that endpoint is that when the number of properties is too long it raises 414 error (the search api does not requires properties as params in URI). ...read more

Hi all,   I've contacted Hubspot Support regarding Server Side support and they told me there is no official support (there are some workarounds from 3rd party members). I said thank and if they could relay it to their engineers that Server Side tracking is essential for many companies as cookies are very blocked and many people use ad block. They told me to post my idea on this forum.   Any chance Hubspot is working on supporting Server Side tracking or would be willing to take it up on the roadmap?   Best, Kai ...read more

This feature is for developers. I'd like to set/unset active/inactive status via API, as well as retrieve this data when querying users via API. Currently, this information is omitted and is limited to UI only. Our use case is for automating employee account management for our company's internal system. Github, Confluence, and Atlassian all have more robust user management API features.   Thank you for looking into this. ...read more

Hi team, sharing this here as I recently worked with a customer with the following problem: Customer deleted a property and wanted to recreate it as a unique property but run into the following error: message: "The following property cannot be created with hasUniqueValue=true because a non-unique property with the same name previously existed in this portal The proposed workaround is for the customer to create a new property with a new name or create this property as a non-unique property. Ideally, it would be good if we could look into into the possibility of fully purging properties when deleted.  ...read more

My marketing team would love to have anonymized lead data sent to Google Ads for accurate conversion information via Google's Enhanced Conversions for both web and leads.   Enhanced Conversions work by sending hashed lead details to Google, which then matches that data to its own records . This can be implemented throughout frontend means as at least one user has tried, but more and more users and browsers are preventing tracking scripts and pixels from loading. Similar to Facebook/Meta's Conversions API, incorporating Enhanced Conversions through the Google Ads API will help track conversions more reliably, and help further optimize ad campaigns.   HubSpot already uses the Google Ads API to allow users to manage Google ad campaigns in HubSpot, and HubSpot forms already capture lead information necessary to send to Google for EC data, so it seems like there's existing runway here for implementation. Here's more information for Enhanced Conversions: https://support.google.com/google-ads/answer/9888656   ...read more

We are currently migrating a lot of transactional emails from a different platform to HubSpot. One of those e-mails is a order confirmation. Currently, it is not possible to send an attachment with a transactional email unless you use the SMTP API. But by using the SMTP API, we can not use HubSpot templates and have to use coded templates instead.   Please make it possible to send attachments with the Single Send API (Transactional Email Addon) ...read more