email thread for Sequence in Outlook

Hi,

 

Currently eMail thread with sequence is only for gmail users. However we use outlook and hence each email is being sent separately without a thread of the past emails.

 

For eg. I have a sequence of 4 emails sent over the period of 1 week ( sent every alternate day if I don't receive any resposne back from the prospect ). When the prospect looks at the 4th eMail, somtime the prospect thinks that we are reaching out to them for the very first time. But that's not the case.

 

If we have the email thread ( of the past 3 emails sent ) then this would help us as well as the prospect.

 

Looking forward to hear from you.

 

Cheers,

Sesha

HubSpot updates
email thread for Sequence in OutlookHubSpot Product Team
changed to: In Planning
10-18-2018

email thread for Sequence in OutlookHubSpot Product Team
changed to: Delivered
10-18-2018

Threading in Outlook (or any email client) is now available.

 

When building a sequence, select the "Enable threading" option at the top of the builder: https://knowledge.hubspot.com/articles/kcs_article/sequences/how-do-i-create-an-email-thread-with-my-sequence

 

This will thread email bodies as replies to the previous email and below is how it will appear to your contacts on the receiving end:

 

 Screen Shot 2018-08-23 at 1.07.07 PM.pngThreaded emails

20 Replies
AlexeySmahtin
New Contributor

@sjudson

 

Any update on where this is in the process. This is a very feature for the team here.

AmandaBell
Occasional Contributor

It's great to hear email threading for Outlook is in planning. We are getting our sales team on board with email sequences but they were disappointed that email threading was not a capability with Outlook. Our company uses Outlook so gmail is not an option for us. How can we find out about any updates or plans on this request? Thanks!

HubSpot Product Team
HubSpot Product Team
updated to: Delivered

Threading in Outlook (or any email client) is now available.

 

When building a sequence, select the "Enable threading" option at the top of the builder: https://knowledge.hubspot.com/articles/kcs_article/sequences/how-do-i-create-an-email-thread-with-my...

 

This will thread email bodies as replies to the previous email and below is how it will appear to your contacts on the receiving end:

 

 Screen Shot 2018-08-23 at 1.07.07 PM.pngThreaded emails

AbbeyFMO
New Contributor

@sjudson Is this available on Hubspot starter/all instances of Hubspot? I just tried this and it's not threading. We use office 365.

AmandaBell
Occasional Contributor

I tried the email threading as well and it did not work as illustrated above...

Miladi
New Contributor

Also the same here. We have tried with Outlook and does not reply on the previous sent email! 

Barak
New Contributor

PMike
New Contributor

I was struggling with the same issue while using Outlook.

 

I seriously don't understand a platform such as Hubspot and the pricing what comes with it has limitations like that today. We as a company are not going to use gmail. I would presume the whole email message is automatically assembled on a hubspot server and sent out as a whole, so the choice of client that recieves this message should not matter at all.

 

So indeed looking forward to this very much.

Barak
New Contributor

not sure why Hubspot did not update their mistake for so long after @sjudson HubSpot Product Team message.  

Anyways as for now, the thread is not possible with Outlook.

FYI

 

This from Hubspot support team:

I have further enquired with the team and I can confirm that currently for Outlook, sequence threading is currently not supported. That said, we do acknowledge that it is confusing that the Threading toggle is still visible for Outlook users when they're building a Sequence. Therefore, the team will be looking into further revising the tool to make the tool more intuitive.

Pertaining to the happening where subsequent emails do have no subject title, this would be also due to the Sequence threading not available in Outlook. If you click into the other templates in the Sequence, all of them do not have subject line. Since the Sequence didn't thread, the other emails in the Sequence will not take the first email's subject and should be using their own subject title, which in this case would be blank.

With this, I hope things are better clarified about Outlook sequence threading!

devtt
New Contributor

We need this feature, this is the only fature that is stopping us to move from Dynamics CRM.