It is currently not possible to restrict the deletion rights to conversations if an employee has access to a mailbox. I think this authorization function is extremely important.
I totally agree. I face the same issues for a couple of my clients. Biggest incident: a service employee deleted around 160 conversations which meant that all associated tickets to these conversations were also deleted.
The fact that associated tickets are also deleted makes this an essential feature, in my opinion. When I stumbled across this, a team member had deleted only four conversations/tickets - this happening with 160? The horror!
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