HubSpot Ideas

Jnix284

default subject line per form - conversations inbox

In the conversations inbox, you can connect multiple forms, but the default subject line is "Form Submission 21.10.22" (localized date) for all forms.

 

To make matters worse, the subject line is collapsed by default and it doesn't show at the top of the page the way a ticket does.

 

Have an option to set a default subject line for each form configured in the conversation inbox - bonus points to include personalization tokens and allow the same option for chatflows.

 

Who - all tiers, conversation inbox users

What - avoid spam folders and send emails with subject lines that make sense

Value - not have to worry about changing the subject line every time

 

Jnix284_0-1666384318301.png

 

 

 

2 Replies
reTyre
Participant

Please upvote here: https://community.hubspot.com/t5/HubSpot-Ideas/Adding-a-Subject-Line-to-the-Response/idc-p/710433#M1...

 

it's ridiculous, for years they are not fixing this and nobody is merging the ideas

DanielSterley
Member

So important feature..