chatbot: disable open responses glitch - visitors can still send a message while bot is writing

[petra_actuado]

Hi!

We found that when the bot is writing, visitors are still able to type and send a message if they are fast enough. And it looks like our visitors are 🙂 The bot doesn't take the answer into consideration and visitors can't move to the next chatflow step without selecting one of the Quick Replies.

I think if you turn on the feature 'Disable open responses' visitors should not be able to write.

Thanks,

Petra

[MonikaKol]

Hi,

does anyone has an answer to this question that Petra asked?

Thank you,

Monika