HubSpot Ideas

petra_actuado

chatbot: disable open responses glitch - visitors can still send a message while bot is writing

Hi!

 

We found that when the bot is writing, visitors are still able to type and send a message if they are fast enough. And it looks like our visitors are 🙂 The bot doesn't take the answer into consideration and visitors can't move to the next chatflow step without selecting one of the Quick Replies.

 

I think if you turn on the feature 'Disable open responses' visitors should not be able to write.

 

Thanks,

Petra

 

1 Reply
MonikaKol
Member | Platinum Partner

Hi,

 

does anyone has an answer to this question that Petra asked?

 

Thank you,

Monika