HubSpot Ideas

Nolie00

bulk email chat transcript

Right now there is ability to select individual chat and email chat transcript. It would be nice to select all chats and email them in bulk for internal audit/review.

 

Nolie MacDonald

1 Reply
ericacowan
Contributor

Yes! Need this feature! 

 

The idea was submitted previously (and basically ignored by HubSpot). Manually going through each chat to send individual transcriptions is not a sustainable process.

https://community.hubspot.com/t5/HubSpot-Ideas/Get-full-transcript-of-Chat-Messages/idi-p/14589

 

Should be able to have these transcripts automatically sent to an internal email address. This functionality exists already (visitors receive a copy of their transcript automatically). Just need a place to add another email address to send a transcript after every chat.