HubSpot Ideas

rwolupo

automatically close chat conversation by time

it would be helpful if conversations can be closed automatically after a certain time if there is no further input

8 Replies
coke
HubSpot Employee

I strongly agree with this idea. Many of our customers are looking for this functionality and it would be great to see a way to set an inactivity timer so the conversations that have meet that criteria get closed automatically.

 

KBarberSG
Member

Another vote for this. Our team is not the best at closing out chats, and it clogs the email inbox making it very difficult to find the truly current chats. Auto-closing after an interval of our choice would be a huge time saver.

DWilde
Member

I totally agree with coke and KBarberSG.  We currently use PureChat and this is a bog-standard feature that takes effect every single day ....   this limitation of auto-closing chats after a period of inactivity, is one of the stumbling blocks in us switching over to HubSpot's chat.  We are trying to introduce artificial work-arounds with workflows connected to Chats, but we keep running into roadblocks - it would be much easier just to have the 'auto-close after pre-defined interval' as a standard feature 

BCapewell
Contributor

Is there any update on this? Ive been trying to figure it out on my own for the last few hours. 

KBarberSG
Member

@BCapewell Unfortunately I haven't heard anything about updating this. I really wish they'd work on it so it wouldn't junk up the conversation inbox.

BCapewell
Contributor

@rwolupo I tried doing this via a workflow, but "Conversation Status" is a property that is set by Hubspot and cant be edited.  

 

BCapewell_0-1654264926476.png

 

LMannak
Member

Would be nice to automatically close conversations after a certain period of inactivity, to keep the inbox clean and tidy. Especially for bot conversations.

KirstenC
Member

Agree, this would be very useful