HubSpot Ideas

HarryMeise

attachment download

Hello.

 

Would it be possible to make attachments in emails (in contacts, tickets and inbox) downloadable? Images embedded directly in the email can also be recognized.

 

Always in a separate tab and then downloading with the right mouse button is really tiring.

 

A button to download all attachments at once would also be great, but I would be happy with all of them individually 😉

 

I embedded a graphic - this is how I could imagine it, for example.

 

Thanks, Harry

 

Screenshot 2024-02-13 1226502.jpg

3 Replies
alyssamwilie
Recognized Expert | Elite Partner

In HubSpot email attatchments are only allowed in one-to-one emails because attachments in marketing emails can greatly impact the deliverability due to a number of factors that can get your email sent to spam or reported by recepients. You could however upload a zip file to your file manager and link to it if you're okay with having to compile those images together yourself:

 

<a href="/your/zip/file/here.zip">Download Attatchments</a>

 

This will open a new tab but from their directly opens a file save window to save the file.

HarryMeise
Participant

Hello @alyssamwilie .

 

Thank you for your quick answer, but I think I was misunderstood.

 

I don't want to add attachments, I want to download attachments that we receive from our customers via email (and ticket) for further processing.

Our support department works exclusively with the ticket system and receives many photos and PDF files, some of which need to be added to our cloud. A download function for these attachments would certainly be worthwhile.

 

I hope I expressed myself more clearly this time 😉

alyssamwilie
Recognized Expert | Elite Partner

@HarryMeise Ah, that makes soooo much more sense. Thanks for clarifying.