allow internal HubSpot users to only see their tickets in service hub (other than "Owned")

fstjohn

we primarily use our ticketing system internally across different departments and have multiple pipelines set up and it's worked great. However, we use "Ticket Owner" as a way to collaborate and hand off aspects of the ticket within team members in the respective departments. What I would like is a way that "Associated Contacts" on the ticket could view tickets they are involved in and not tickets involving other team members other than having them own the ticket or creating a team as a workaround for this request. 

1 Reply
rwolupo
Top Contributor

must have!