Pretty large oversight that I think should have been developed by now - we are coming from Zoho Desk.
I think this needs to be implemented on ALL records - including tickets, deals, contacts, companies.
Having a clue, pop-up, or indicator that someone is also on a record with you, be it a ticket, contact, or otherwise can give you the opportunity to not collide and to potentially double the work or introduce confusion to a contact or customer when they receive a phone call, email, or other communications from your company.
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