HubSpot Ideas

MarianaG

add dependent fields to survey questions

it would be great to be able to add logic to survey questions in Hubspot.

 

Creating a custom survey is great but we should be able to include conditional fields 

HubSpotからのアップデート
ステータスに更新: In Planning
November 24, 2023 01:33 PM

Hi folks,

I’m Sabari Ram, the PM for HubSpot’s Feedback Surveys tool.

Thank you all for taking the time to submit, upvote, and comment on this Idea. I'm happy to report that this Idea is now "In Planning". 

Our Product team is actively building support for "Dependent fields" in custom surveys.

The product development process is always filled with unexpected bumps and hurdles, so I can't give a timeline, but I am confident in saying we'll deliver this feature as soon as possible.

All updates will be relayed on this thread, so stay tuned!

 

Best,

Sabari

127件のコメント
AH2020
メンバー

Custom surveys should have th ability to display different questions based on the customer's responses.

 

Ex. "Did you use the bonus feature we included in the product?

 

if yes> give us yout thoughts on how it worked

if no> tell us what other features would be beneficial to your experience

 

The current workaround is to use the Forms module, but that is time-consuming and more complicated that it could be if it was just a feature in the forms module. Plus, within forms I would have to create a bunch of new properties to record responses in. 

__meree6
メンバー | Gold Partner

Hi HubSpot, 

 

I agree with MarianaG. I enjoy the HubSpot Customer Feedback Survey tool, but it could be greatly improved with logic-based questions, similar (if not identical) to the logic options in HubSpot forms. 

THanna6
メンバー

This is essential and is a big miss. Without it you can't use Hubspot alone survey's

ESauls
メンバー

Conditional logic is super necessary for any successful and meaningful survey. To not have this feature is to not support survey functionality. Period. 

LTasker1
メンバー

Agreed! Logic would be incredibly helpful when building surveys so only relevant questions are shown to the user

JBrillinger
参加者

Excited to see this implemented.

ReneeOHM
参加者

I cannot agree more with Mariana. So frustrating that we cannot build a custom survey and add logic to control which question/page they see next based on their answer. pleeeeaaase do something about this soon! 

EHooijer
参加者

+1 for conditional logic as well!

indiracatmedia
投稿者 | Elite Partner

This would be amazing to have in custom surveys!

TPawley
メンバー

Absolutely! In fact I'm shocked this isn't a feature and disappointed as I assumed (my fault for ASSuming) it would be part of the options when I added Service Hub to our subscriptions. 

pwr2101
メンバー

This would be insanely valuable. Please Please Please do this!!!

ABolijn
メンバー

I also agree with this topic! Working on a customer survey for our best clients to let us know what they thinking of us. Normally I used to do this in Typeform, but started in Hubspot... well, a lot of my questions I can't ask/use as in the past they worked on dependencies in the related answers given but Hubspot can't handle that. Such a bummer!! 

EDavies22
メンバー

+1 here as well. Can't believe this isn't higher up on the wishlist!

ADiCola2
メンバー | Elite Partner

This is such a big miss to not have it apart of surveys

MarissaStone
参加者

We also are hoping for this! We are trying to build surveys that only show relevant questions based on previously answered questions. Seems like a huge miss! 

DLake8
メンバー

This is absolutely essential.

 

JoelWhitford
参加者 | Elite Partner

+1 for conditional logic in surveys. 

Andreas
投稿者 | Diamond Partner

This is a must have in a survey tool. Please do something about this, HubSpot 

NLeary
参加者 | Diamond Partner

+1 for conditional logic in surveys!

Vscarna
参加者

Must have, very critical to have for our business.