I have conducted numerous surveys using other online tools, and I had assumed it was a default setting in a survey. It's critical that HubSpot doesn't provide this feature. In particular, it would be valuable to include an 'Other' text field and give recipients the opportunity to elaborate on their selection of 'Other.'
The surveys HubSpot sends out have dependent/logic based fields. And you can do logic-based fields in forms. Seems like this should be an easy fix for the HubSpot dev team.
I’m Sabari Ram, the PM for HubSpot’s Feedback Surveys tool.
Thank you all for taking the time to submit, upvote, and comment on this Idea. I'm happy to report that this Idea is now "In Planning".
Our Product team is actively building support for "Dependent fields" in custom surveys.
The product development process is always filled with unexpected bumps and hurdles, so I can't give a timeline, but I am confident in saying we'll deliver this feature as soon as possible.
All updates will be relayed on this thread, so stay tuned!