Thank you for your continued feedack here. As you may have seen, we've recently improved our integration with Zoom.
Improving this integration with more robust functionality specific to Zoom Phone is absolutely on a list of things we’d like to do. However, the list of calling specific improvements is long and time and resources are limited. So, building this functionality is ultimately a question of priorities and this is a lower priority compared to some of the other things we’re working on right now. We're continuing to keep an eye on the use cases provided in this idea and are always re-evaluating our top priorities, we'll be sure to update this thread when this is a more near-term deliverable.
Copy-pasting the email from my ZoomPhone Account Manager, on Oct 27:
"We have a HubSpot Integration for Zoom Phone that will be featured in our App Marketplacevery soon! This was announced atour user conference Zoomtopia this year and it is currently slated for a Q3/Q4 release!
You can still set up click to dial today if needed in Hubspot, but the full integration should be out soon."
Zoom phone needs to integrate with HubSpot. No need for users to have to indiviudally log calls from mobile phone into HubSpot activity. Very inefficient
I spoke to our technical rep who said they couldn't get a straight answer from their engineering team on this. He said it looks like they might be developing an integration, but there's been no mention of a go-live date or confirmation that this is being worked on by their internal team. He is going to keep digging in to get me an answer. We need it too!!!
Quite telling for how Hubspot's product team deals with the community forum posts in general: the idea is marked as "not currently planned" but a customer finds a kb article on Zoom's site saying that the functionality is imminent. Across all ideas on this forum I find it extremely difficult to get anything meaningful out of the various product managers... 😞
To be fair, it's probably that this feature request is "not currently planned by Hubspot," even while it is being worked on by Zoom, a 3rd party provider.
@finn I looked up for the knowledge base you mentioned, and I found this.
It does sound like something that Zoom are working on directly on their side, like @Akamu77 advised. It is definitely not one of our native integrations and for that reason, we do not have any confirmation right now on when it will be launched or how the feature will work
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