Workflows: Dynamic If/Then Statement
Be able to compare two properties against each other.
For example, if I want to say:
IF customer last reply date = last contacted date
email x person/team
In this example, I can compare to see what messages have been waiting for an unacceptable amount of time. For my particular use case I would need to know within x minutes, not hours or days - but I think with the "delay" feature I can get around this.