If we could create an option in Workflows to allow a Customer Survey to be triggered by multiple factors it would be amazing.
In our case, we wanted to create a workflow for ticket enrollment in a CES Survey, with "Ticket Status: Closed" AND "Ticket Property: Survey - Yes" as triggers. If a ticket has "Survey - Yes", and gets closed, a survey would be sent to the contact. If left empty or "No" was selected, the contact would not get a survey when the ticket is closed.
This would allow us to choose which tickets got surveys. In our business we get a lot of reseller, partnership, marketing, spam, and duplicate tickets. Sometimes a contact will send in multiple emails instead of responding to a previous email thread. In those cases we don't want to send a survey, but we still want to be able to close the tickets. As it currently stands a survey is sent whenever a ticket is closed. So, if we want to send out a survey to some we have to send it to all, so we will just never be able to close those tickets. Adding in a way to trigger a survey for a ticket would allow us, and other HS users, to choose who receives a survey, and keep ticketss in an organized manner.
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