Workflow action that re-sends or skips an email that has been previously sent to a contact.

When contacts are re-enrolled to a workflow, the ability to add a workflow action where you can choose to re-send or skip an email that has been previously sent to the contact. 

HubSpot updates
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HubSpot Product Team
HubSpot Product Team

Hi @adodge! If your portal has finished being upgraded to the new system (see https://www.hubspot.com/product-updates/a-new-engine-for-your-workflows) you should be able to accomplish this with a little bit of logic! Below you can see an example workflow where we create a static list (initially empty) and as a contact is sent the "send once email", they are added to this list. When the contact re-enrolls, they will meet the criteria of being in the list and skip the sending of this special email. I can imagine that a similar set of criteria could be used if you were hoping to allow "re-sending", where you'd use a custom property on the contact to determine whether or not to re-send the email.

 

Let me know what you think!

 

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