Workflow Throttle Delay
I haven't been able to come up with a workaround or anything on the community (maybe I'm just missing it) but the idea here would allow for a workflow "throttle delay."
Essentially, there would be a workflow action building block that allows you to limit the number of contacts during a specified time period that could go to the next step in the workflow.
Use Case: When bulk reassigning a segment of contacts via a workflow, I'd like to be able to specify "X contacts every X time period" to go to the next step (in this example, round-robin between the new owners). This way, I have control over how many contacts are reassigned during a given time period and not bombard the new owners with hundreds or thousands of contacts at once.
- Enrollment Criteria - contains 1,000 contacts to be reassigned
- Action 1 - delay throttle only allows 50 contacts every 24 hours to go to the next step
- Action 2 - rotate contacts to new owners
- Workflow End
I've encountered various use cases in addition to the above example where this would be extremely useful and help further automate and reduce manual work.