HubSpot Ideas

Search HubSpot Ideas or Create Idea
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Status: Delivered
ndwilliams3
Submitted by on ‎Jan 25, 2017 6:17 PM

Workflow Step Notes

Workflows can be complex and it would be great it you could add notes to a step to explain what it's doing for other members on the team.

In programming, you leave comments in the code to help explain a function, why not have something similar in workflows.

See more ideas labeled with:
HubSpot Updates
January 08, 2021 06:31 AM

Hi all,

 

An exciting update for this feature! You can now add @ mentions when using comments on workflow actions, which will trigger notifications to the mentioned person.

 

Screen Shot 2021-01-06 at 8.45.27 AM.png

 

 

Please let me know if you have any questions or feedback.

 

Best,

Megan

Delivered
September 03, 2020 05:55 AM

Hi Everyone,

 

Workflow action Comments are now live to all customers 🎉

We're actively working on adding @ mentioning capabilities to this feature, so keep an eye out for that coming soon.

 

We're also working with other teams as HubSpot to enable a workflow-level commenting system, that's not tied to any specific action, but rather references the workflow itself as a whole. 

 

Follow up question for feedback: Currently, workflow action level comments will not carry over if a workflow is cloned. If anyone has thoughts about this (is that good? bad? why?) I'd love to hear more from you, please comment or send me a direct message.

 

Thank you!

Megan

In Beta
August 19, 2020 01:00 PM

Hi everyone,

 

Thank you so much for your input on this idea! We now have this feature in beta: Add a comment to any workflow action.

 

add a commentadd a comment

 

Please fill out this form if you'd like access, and feel free to send me a direct message if you have any questions or feedback to share!

 

Best,

Megan

July 06, 2020 10:06 AM

Hello again,

 

Anyone else interested in providing feedback on our team's plan for the above, proposed feature of adding notes to workflow actions, I invite you to check out some designs & fill out this 3 question survey (it will take only a few minutes of your time):  
 
Thank you!
Megan

In Planning
June 22, 2020 01:29 PM

Hi all,

 

I'm Megan, another product manager for the workflows tool. In follow up to Jesse's update above, we've put this feature on our roadmap and are actively making plans for introducing this. If anyone here would be open to answering some follow up questions about their thoughts and ideas for this feature, please send me a direct message  Smiley Happy

 

Best,

Megan

Being Reviewed
May 18, 2020 01:06 PM

Hi Everyone,

 

I'm Jesse Tremblay, Product Manager for our Automation products here at HubSpot. Thanks for all the feedback and ideas in this thread. It's really helpful for us to understand some critical gaps.

 

We definitely appreciate how complex workflows can become, especially with all the added functionality & use-cases, as well as when collaborating with others. While we don't have a specific solution planned for this now, we are going to review this and figure out where it fits in priority. We will update this thread as we figure things out.

 

Best,

Jesse

43 Replies
DigitaWeb
Member
‎Jul 19, 2019 5:19 AM

This is a great idea! Would help a lot to colaborate and maintain workflows. We need it Smiley Very Happy

JohnBergquist
Member
‎Oct 8, 2019 1:54 PM

At a minimum, it'd be great to be able to name each workflow step.  That way, anybody can follow the flow of what a workflow is doing.  This would also make it way easier when testing a workflow to make sure the branch that "tested positive" was the right one.  Currently you have no way of knowing what step the test is talking about.

SteveArmitage
Participant
‎Oct 13, 2019 6:05 PM

Agree - if you can add ann explanation - or replace the current 'fucntional' title with something meaningful, it would help others understand the workflow.

 

@MFrankJohnson You have one of your wishes: Workflows have folders now!

MFrankJohnson
Thought Leader
‎Oct 13, 2019 8:36 PM

Yes. We now have workflow folders. And we are eternally grateful. (bow)

TH1
Participant
‎Oct 30, 2019 4:16 AM

Agreed, or even more simply a "Description" field for each workflow and workflow folder. Today we have descriptions for properties, but workflows are much more complex. 

simonh321
Participant
‎Oct 30, 2019 4:50 AM

@TH1 there is a Decription field on contact workflows, albeit a bit hidden. Click 'More' in the top right and it's there.

SteveArmitage
Participant
‎Oct 30, 2019 6:36 AM

@simonh321 i wasn't aware of that description.

It's not the answer for me, as i am looking at being able to add notes to IF's and other steps to clarify what the steps are doing.

TH1
Participant
‎Oct 30, 2019 7:01 AM

@simonh321 thanks for the tip! Unfortunately I have been mostly working with deal workflows and there is no description field for these. It seems contact workflows are the only type with a description field.

Andreas
Contributor | Elite Partner
Contributor | Elite Partner
‎Nov 14, 2019 9:04 AM

Yes, please!

Aleksandersen
Member
‎Nov 14, 2019 9:10 AM

I fully agree that we need some sort of notes for the different steps in a workflow. With the possibility of growing more and more complex workflows it is crucial to be able to provide some insights to the workflow. 

Today I am using a 3rd party program to draw and explain the workflows separately, which is completely waste of time (and money). 

Just having the option of having a small "call-out" like in Excel.

Screen Shot 2019-11-14 at 15.09.42.png

DevinRZC_DM
Participant
‎Dec 5, 2019 9:46 AM

Yes, it would be awesome to be able to do this just like ActiveCampaign. Right now, I record videos of myself explaining the workflow step-by-step. But ultimately, we all need to make sure we can cover our bases and keep others notified about workflow setups. 

sronalds
Member
‎Feb 26, 2020 5:49 PM

In our organization, there is a lot of collaboration and review of some rather complex workflows. I often have 3 or 4 open and on the go at any given time and I can't always remember which step or path needed review or input.

 

Being able to put Post-It notes (or some other type of notation format) around the workflow with questions or to be able to highlight a change or make a suggestion would save a lot of time. Sometimes, it can be days before the team has had a chance to review a workflow and we'll forget which step needs to reviewed.

 

It could be something similar to Track Changes or co-editing in Microsoft Word docs.

Being Reviewed
jtremblay
HubSpot Product Team
HubSpot Product Team
‎May 18, 2020 4:06 PM

Hi Everyone,

 

I'm Jesse Tremblay, Product Manager for our Automation products here at HubSpot. Thanks for all the feedback and ideas in this thread. It's really helpful for us to understand some critical gaps.

 

We definitely appreciate how complex workflows can become, especially with all the added functionality & use-cases, as well as when collaborating with others. While we don't have a specific solution planned for this now, we are going to review this and figure out where it fits in priority. We will update this thread as we figure things out.

 

Best,

Jesse

SteveArmitage
Participant
‎May 18, 2020 11:05 PM

@MeganLegge  @jtremblay The titles for IF statements was been a great step forward to help explain the logic in 'marketing english'. Anything else to help with self-documentation would be appreciated.

cathylamberth
Member
‎May 19, 2020 8:34 AM

@jtremblay this is great news. Thanks for the update.

In Planning
MeganLegge
HubSpot Product Team
HubSpot Product Team
‎Jun 22, 2020 4:29 PM

Hi all,

 

I'm Megan, another product manager for the workflows tool. In follow up to Jesse's update above, we've put this feature on our roadmap and are actively making plans for introducing this. If anyone here would be open to answering some follow up questions about their thoughts and ideas for this feature, please send me a direct message  Smiley Happy

 

Best,

Megan

MeganLegge
HubSpot Product Team
HubSpot Product Team
‎Jul 6, 2020 1:06 PM

Hello again,

 

Anyone else interested in providing feedback on our team's plan for the above, proposed feature of adding notes to workflow actions, I invite you to check out some designs & fill out this 3 question survey (it will take only a few minutes of your time):  
 
Thank you!
Megan
AlexVerrills
Member
‎Jul 15, 2020 5:27 AM

Great idea! Sometimes I can't even follow my working for some of the more complicated workflows, let alone the poor soul who tries to work it out after me. This would be an amazing feature to signpost branches, what will happen, why its happening, or even give some info about a collection of actions (in the workflow) that coordinate to generate one "action" as defined by our usual process lexicon.

In Beta
MeganLegge
HubSpot Product Team
HubSpot Product Team
‎Aug 19, 2020 4:00 PM

Hi everyone,

 

Thank you so much for your input on this idea! We now have this feature in beta: Add a comment to any workflow action.

 

add a commentadd a comment

 

Please fill out this form if you'd like access, and feel free to send me a direct message if you have any questions or feedback to share!

 

Best,

Megan

Delivered
MeganLegge
HubSpot Product Team
HubSpot Product Team
‎Sep 3, 2020 8:55 AM

Hi Everyone,

 

Workflow action Comments are now live to all customers 🎉

We're actively working on adding @ mentioning capabilities to this feature, so keep an eye out for that coming soon.

 

We're also working with other teams as HubSpot to enable a workflow-level commenting system, that's not tied to any specific action, but rather references the workflow itself as a whole. 

 

Follow up question for feedback: Currently, workflow action level comments will not carry over if a workflow is cloned. If anyone has thoughts about this (is that good? bad? why?) I'd love to hear more from you, please comment or send me a direct message.

 

Thank you!

Megan