HubSpot Ideas

bellawu

Workflow Error Notifications

Receive a notification for whenever one of my workflows encounters an error.

This would avoid missing leads in real time due to undetected errors.

http://ideas.hubspot.com/forums/76407-general-hubspot-ideas/suggestions/15774616-workflow-error-noti...

HubSpot Updates
Being Reviewed
December 15, 2021 11:46 AM

Our team is currently evaluating the best way to notify users about workflow events. If anyone would be interested in speaking with us (the product team) about their use case, feel free to send me a direct message and we can set up some time to talk!

April 20, 2020 09:10 AM

Hi @Herschel. Thanks for the reply here. I had an itchy finger on that one and saved before it was ready.

 

Just to note here, this status does not mean that the idea is rejected. It just means that we have reviewed it, but have not prioritized it in our roadmap. We will update this thread if that changes.

Not Currently Planned
April 20, 2020 09:02 AM

Hi HubSpot Community,

 

Thank you for taking the time to contribute and vote on this idea. We don't currently have this specific feature planned, but we are currently looking at ways to improve our error and alerts system. The current path is to help surface these better in-app. If anyone would like to be a part of the beta when it is available, please let us know.

 

Thank you,

Jesse

Not Currently Planned
April 20, 2020 08:32 AM

71 Replies
Jon-RevenueOps
Contributor | Partner

@jtremblay is there any update on workflow error notifications? 

cjankowski
HubSpot Product Team

Our team is currently evaluating the best way to notify users about workflow events. If anyone would be interested in speaking with us (the product team) about their use case, feel free to send me a direct message and we can set up some time to talk!

CCano
Participant
Hi HS Team!!

It´s fantastic you are reviewing this new potential feature. It would help
us so much to avoid surprises. Sometimes, we identify errors almost by
chance when it's a bit late to reconnect with our leads and they might have
gone cold by then.
.
Please send me your meeting link to book a call with you 🙂

Thanks a lot!
Claudia
ridingforlife07
Participant

Would love to see this implemented!

Elbeon
Member | Diamond Partner

Wanted to add this idea as well, because we want to receive notifications when a contact get unenrolled (for instance, when it's merged with another contact and doesn't meet the re-enrollment criteria)

comoglu1
Member

We have created nearly 100 workflows that are in active use. It would be great if we could mark the critical ones and receive a special error notification for them.

EmmaClark
Member

Yes this would massively help our team as we've just manually discovered an issue with:

- webhook actions timing out and being skipped

- sms messages not being sent

 

If we had received a notification when these had happened we could have instantly caught and fixed. 

 

To help keep on top of workflow management it would also be useful to be able to mark them as 'fixed' in the workflow error tab as mentioned in this idea

Ellesyanna
Contributor | Diamond Partner

@cjankowski any updates on this? This would be a great feature to have, now there are often errors overseen.

AHeilig
Member

Such a basic idea that is crutial for HS customers to succeed with their operations.......

Simple example that is costing us money:

We set up that the qualification process of a contact is designed by changing statuses on a contacts property - once qualified it creates a new deal and assigns the relevant acount executive for the demo.

 

If something breaks in the process then the automation doesn't due it's job.... meaning we loose deals that have been qualified because we didn't get an alert that the automation is broken.

 

HS product team - you're getting requests for this since 2017 - this is a super easy feature to develop and if it makes your customers lose money than this should be a No-brainer if to add to the road map.

 

I'd love to get a response and understand the status of this simple ability and if still is not a priority.

 

Thanks in advance

leechen
HubSpot Employee

Commenting on behalf of a cust here! Sends out loads of workflows and would be great to know whenever any of them are encountering an error without having to access each and every workflow to check. Thank you!

APearson
Member

+1

Another feature that seems like a no-brainer which should be already possible. Missing a bunch of errors as I have to manually go in and check each workflow.