Workflow Issue Notifications is now live for all Enterprise customers. You can receive notifications of workflow issuesviaSlack, Email, Facebook Workplace, MS Teams, Mobile, Browser, or with In-app notifications on a per workflow basis. As a result, less business critical workflows can continue to be managed through the workflows Needs Review tab, but users can receive notifications for higher priority workflow issues every time they occur, or after as set period of time defined by the user. Workflow notifications are available in Enterprise-level HubSpot portals.
Two steps are needed for an account to receive this notification: notification recipients need to be selected per workflow, and those recipients need to opt-in to that notification per channel.
For the first step, to turn on issue notifications for a workflow, users will go toWorkflows > Settings and notifications > Notificationstab. Then they'll set select the desired individuals or teams that will receive notifications for that workflow. Lastly, they'll turn theWhen Workflow Needs Reviewtoggle toOn.
For the second step, in order for each of those recipient to receive this notification, they will need to opt-in to one or more notification channels. To do so, users will first go toSettings > Your preferences > Notifications. Then will select the tab for a notification channelsEmail,Desktop, orSlack.
Then, to opt-in for this notification within each desired channel, users will expand theWorkflowsaccordion. Within that accordion, users will check the checkbox next toWhen a workflow needs review.
This is great but it's very inconvenient that this is considered to be an "enterprise" level feature just to know if a workflow breaks. I would have expected this to be part of pro.
I cannot conceive that such an essential and critical feature as workflow error notifications is only available in the Enterprise plan. Sorry, but this is ridiculous and makes me think that HubSpot doesn't care about small and medium-sized businesses.