I apologize if this is a duplicate as it would seem to be a pretty common use case.
Our industry is 9-5 Mon - Friday, very few people work on the weekends.
We would like to follow up with customers at 3 business days of non-response on tickets that are "Waiting on Contact". Currently, if a ticket is moved to "Waiting on Contact" on a Friday at 3 pm, and the ticket is delayed for 72 hours, then Monday at 3 pm the contact will get a follow-up email. Where really I would want the email to be sent on Wednesday at 3 pm.
To truly fix the problem, I could create a delay that does not count certain times. In my case it would only count Mon - Fri. But other companies might have different delays that they need?
Alternatively, a checkbox on the settings page could work. Basically, do you want the workflow to execute AND the delays to only run during these XYZ times?
Debe ser un usuario registrado para añadir un comentario aquí. Si ya está registrado, inicie sesión. Si todavía no está registrado, hágalo e inicie sesión.
