I apologize if this is a duplicate as it would seem to be a pretty common use case.
Our industry is 9-5 Mon - Friday, very few people work on the weekends.
We would like to follow up with customers at 3 business days of non-response on tickets that are "Waiting on Contact". Currently, if a ticket is moved to "Waiting on Contact" on a Friday at 3 pm, and the ticket is delayed for 72 hours, then Monday at 3 pm the contact will get a follow-up email. Where really I would want the email to be sent on Wednesday at 3 pm.
To truly fix the problem, I could create a delay that does not count certain times. In my case it would only count Mon - Fri. But other companies might have different delays that they need?
Alternatively, a checkbox on the settings page could work. Basically, do you want the workflow to execute AND the delays to only run during these XYZ times?
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