Work flow option: Avoid bank holidays

Can you implement a feature so that if your workflow is determined by x amount of days follow up, you can set up a rule that will avoid sending emails on any bank holidays, Christmas day, New year etc.

You already have a business days only rule so I guess it's just building on that....

http://ideas.hubspot.com/forums/76407-general-hubspot-ideas/suggestions/4451142-work-flow-option-avo...

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13 Replies
HubSpot Employee
HubSpot Employee

Adding to the idea, it would be great to be able to set workflows to avoid actions on holidays in different countries. For example, we would like to be able to avoid actions on public holidays in Japan. 

(Posted on behalf of a customer)

mitchellkp
Top Contributor

 

As a Workflow admin, I don't want my emails being "wasted" and sent during downtime. This could be a company specific holiday where we should be available to follow-up or common holidays like Christmas where many people are unplugged and not working.

 

A way to implement: upload a CSV with dates or have a calendar selector for dates that you want the Workflow to skip. In my case, I think being universal across the Hubspot partition is fine vs workflow by workflow specific. But you could have a WF setting that allows the WF to opt OUT of the vacation skips.

 

nmason
Occasional Contributor

The easiest way to do this wold be to choose "black out" dates for the next 12 months. We wanted to avoid sending emails on July 4th to our US customers, but as it was a Tuesday, it would have been nice to black out Monday to Wednesday of that week. A simple calendar with selectable dates would be ideal.

zpearson
New Contributor

I also like the idea of blackout dates in addition to US bank holidays

alaffin
New Contributor

I would love to be able to automatically pause workflows on holidays.  We have customers that received our emails on holidays, thought we were working, and then got frustrated when we don't respond right away.  

mdunham
Occasional Contributor

Additionally, it would be GREAT if Hubspot had a feature that would pause an email send if another email had deployed to that same contact earlier in the day. We see many unsubscribes because workflow emails and one-off emails coincidentally send on the same day.

davidamari
New Contributor

@mdunham ... I LOVE your idea! Maybe you should add that as its own submission? I would totes vote it up! It would be great if there was a setting to pause/delay delivery of an email — or even to set a priority of the type of email being sent — based on the x emails sent to the same contact during the same day to avoid the “fatigue factor” that can sometimes lead to an unsubscribe. 

cwinkelman
New Contributor

The idea and concept of having 'black out' dates or whatever it needs to be labeled should be developed by now... great idea over a year and a half ago and we're still talking about it....  Please HS, get this dialed in - just makes sense and makes our business grow better by not looking sloppy.  

 

Also like the idea from @mdunham and that it is a different request to be voted up.   

 

HubSpot Employee
HubSpot Employee

I think this would certainly be helpful. A preloaded list of international holidays or the ability to create custom "blackout" days would also be a really nice addition.

Gondyke
Occasional Contributor

In addition to a "Global" blackout calendar, it would be very beneficial to set blackout dates on individual workflows. This would allow organizations to better handle region-specific workflows when it comes to regional holidays.

AlexHodgson
Occasional Contributor

I'd also like to be able to use Bank Holidays as triggers.

 

Our customers never remeber to change their call routing for Bank Holidays. It would be great to have a trigger send, for example, 7 days BEFORE [Bank Holiday] send email [Bank Holiday reminder].

 

Being able to manually set, with Hubspot, a list of dates that are exceptions to normal days might be the way. Then you can also have an option in Workflows to send, not send, or pause for manual triggering, on those days.

Steve1Day
New Member

Same thought ! please implement this idea Hubspot ! 

kstewart
Regular Contributor

any update on this yet? we are coming up to xmas and I know a whole lot of our clients are going to receive workflow emails, as someone above says, this makes us look sloppy.