When merging contacts, allow for combining values of multiple checkbox properties

karstenkoehler

Hey HubSpot product team,

 

When merging or de-duplicating contacts, HubSpot's default behavior is the following:

"The most recent value for each property will be used for the new record."

 

This makes sense for most property types but causes issues with multiple checkboxes properties.

 

Scenario: A contact has two email addresses, e.g. rudysteiblitz@gmail.com and rudolphsteiblitz@gmail.com. Rudy selects pizza and sandwiches as his favorite food (multiple checkboxes form field), while Rudolph has previously selected burgers. When merging contacts, the more recent values (Rudy's pizza and sandwiches) would overwrite burgers. Can there be an option to combine these values instead of overwriting?

 

Thanks!