WhatsApp voice notes

[LConstableFer]

Hello!

We work with many young people (17-24), and they typically prefer WhatsApp over email and definitely over a phone call! 

Even more, they like a Voice Note. We have managed to convert a few sales using WhatsApp voicenotes. We think it would be valuable to be able to use voicenotes in the conversation inbox as well as create a view of different conversations based on the channel. 

Thoughts?!

[AlexandreSch]

agreed - we have the same with older clients +60 that are illiterate - voice note is the only way we can communicate with them.

[RFlood16]

I agree. After some training yesterday we discussed the effectiveness with voice notes after being unable to connect with a contact over email or phone. This would be a real benefit.

[AChrisanow]

Hs Support here, writing for customers: This would be a very helpful feature! 

[theresadummer]

Same for us - it would be essential for our business, to use the whatsApp voice note feature. 

[FGless]

Same here! Very important for us too!

[HTilatti]

Completely agree with this suggestion.
For our market, WhatsApp is the preferred channel for all our users and the voice message is essential to be able to have an adequate response.

[LAya4]

Same here

[pdairiki]

Completely agree with this suggestion. This is one point that will impact on our company's decision to use de whatssap channel on Hubspot.

[HClarke7]

Absolutely agree, this is a must have feature.

[FerdivdB]

Agreed - would be good. Even just leaving a voice message at a Contact

[jagallego-estra]

Absolutely agree, It's necesary for a lot of clients.

[andressbaraobra]

i agree! i have a lot problemns because this. Many other omichannel softwares have this solution.

[LéoFontes]

Same here! We discovered that our attendant is calling customers via personal WhatsApp so she can send audios. In general, hubspot lacks several WhatsApp features

[JRuizRamos]

Agree!

With our portfolio of clients, lots of them prefer to receive (and send) voice notes so they can listen to it while doing other things during their daily routine.

It also makes our contact more personal!! 

[pdairiki]

I agree. We are facing difficults on whatssap adoption because this functionality is not avaible.

[BGaido]

Absolutely agree!!  It's essential to create a connection with our customers. Please! 🙂

[GResendeSilva]

Absolutely agree! It's essential to have credibility with customers.

[cryptochris]

+1

we frequently use voice notes to interact with our clients so not having this functionality is significantly reducing the value of hubspot

[mrz]

I speak to hundreds of people during a 3-day show and I have no time to write down notes, I should be able to record a quick note on HubSpot. 

It should be an easy-to-develop feature that is already available on other CRM products in the market.