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Status: Idea Submitted
Levi
Submitted by Top Contributor | Elite Partner on ‎Nov 6, 2023 3:13 AM

WhatsApp integration: ability to customize business profile in HubSpot.

The ability to customize WhatsApp information. The WhatsApp <> HubSpot integration does not allow us to use the Whats App business app. So we cannot set the items below. Partly it can be done through META but the opening hours, auto reply, and about text for example NOT. There is no way to adjust this now. Please add this functionality to the integration! 

 

These include:

  • Profile name (including street, profile image, intro text, website, location, email etc.)
  • Set auto reply messages after receiving 1st message
  • Opening hours
  • Customize about text 'hey iam using whatsapp'
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6 Replies
NicoleJ
HubSpot Moderator
HubSpot Moderator
‎Dec 4, 2023 4:59 PM
TomJV
Member
‎Apr 23, 2024 7:06 AM

Is there the ability to now set business hours and auto replies for WA in HubSpot?

HanzWil
Contributor
‎Jul 22, 2024 7:55 AM

@TomJV  nope not yet unfortunually

NiloofarK
Participant
‎Aug 8, 2024 5:29 PM

@Levi Important points and requests in your idea!

Re- "The WhatsApp <> HubSpot integration does not allow us to use the Whats App business app."
Businesses must use the WhatsApp Business API/Cluod API to do any automation and integration on WhatsApp, not WhatsApp apps. This is a requirement by Meta. Businesses that use apps that don't run on the APIs to do automation/integration on WhatsApp risk having their numbers banned or facing legal issues against them. WhatsApp bans over two million accounts per month for bulk or automated behavior using the unauthorized way (non-API). This is mentioned on WhatsApp's FAQ page and "white paper document" https://faq.whatsapp.com/5957850900902049

HubSpot wants to be compliant with Meta's terms of service so it runs the WhatsApp-HubSpot integration on the API. That's why businesses can't use WhatsApp apps to integrate the app with HubSpot.

You're right. Auto-replies are not supported with HubSpot's WhatsApp integration. If you need to automate communications from welcome messages to advanced automation like lead qualification, and answering FAQs for B2B sales teams, consider using Rasayel. It has a deep WhatsApp-HubSpot integration and you can create all kinds of automation on it without coding. It's a HubSpot-certified app: https://app.hubspot.com/ecosystem/19997099/marketplace/apps/marketing/live-chat/whatsapp-hubspot-int...


Happy WhatsApping!

HanzWil
Contributor
‎Aug 9, 2024 8:52 AM

Doesn't really make sense to use yet another party, Hubspot should just up there game instead of making half baked functionalities.

NiloofarK
Participant
‎Aug 27, 2024 5:22 PM

@HanzWil I understand it's frustrating but it doesn't seem like HubSpot is focusing on building on WhatsApp automation yet. Maybe their target audience for WhatsApp is smaller businesses that don't need that much automation (?) not sure 🤔

That's why they're supporting app partners in the marketplace, so that they fill the gaps HubSpot isn't addressing.

Many businesses are already using HubSpot with WhatsApp through the 3rd party apps and solving their problems. It's worth looking into them.

If you wanna know which app is suitable for which business/use cases I'd be happy to have a 15 min call with you: https://calendly.com/niloofar-rasayel/which-whatsapp-solution-should-you-pick

I'm a WhatsApp business expert and have tested most of the major WhatsApp solutions in the market.