WhatsApp Integration

As our organization does a lot of work with Latin America, WhatsApp integration is essential for the growth of our organization. It is a tool that is necessary for any business in Latin America and integration with HubSpot would make our job so much easier. Please consider ASAP!

HubSpot updates
WhatsApp IntegrationHubSpot Product Team

Whatsapp is the next generation of SMS, AND it is over IP, so it is free.

HubSpot must be able to send Whatsapp messagens ASAP to keep up with the correct communication methods.

The new generation don´t use e-mail anymore, they communicate through instant messaging (Whatsapp, Facebook chat, Line...). Whatsapp is the most popular and does no require "friendship", so should be the next step for HubSpot.

I believe this is crucial for HubSpot future.

75 Replies
HubSpot Moderator
HubSpot Moderator

Hi @jflm00 Welcome to the community.  At this time it is not possible to use WhatsApp with contacts in your HubSpot mobile app. 


Thank you,




New Contributor

Thanks for the answer. Do you have some period or do you think that are going to have the integration for whatsapp?


Best Kinds



HubSpot Moderator
HubSpot Moderator

Hi @jflm00 Whatsapp integration is not on the roadmap at this time. I'm curious about your use case scenario though.  Can you add this as a post to our ideas forum and add your use case for further comment?





New Contributor

Allow me to join this conversation.

In my company case, sales team working with WhatsApp (WA). Whether mobilephone or desktop.
People got WA number from Instagram, then contact us to order. We discuss brief's order in WA, than by email. Then I save the phonenumber from new customer in my google contacts. Through this steps, we make customer database. So in my opinion, the connection between google contacts, hubspot and Whatsapp is absolutely necessary.

Occasional Contributor

essaintial for pakistan and india

cesvillas New Contributor | Silver Partner
New Contributor | Silver Partner

New generations dont use email, just instant messages (Whatsapp, messenger, line).

Please, try a solution for these communication tools

New Contributor



Now that whatsapp business is available, is that possible to integrate it with hubspot?



Regular Visitor

Absolutely necessary for Spain and Latam.
At least we need a click to Whatsapp feature, so we can click on a phone number to open the whatsapp web, a link like this:


New Contributor
I use whatsapp all the time. It would be great and a real time saver if there was an integration.
New Contributor

One thing in life is constant and that is change. Whatsapp is not confined to your mobile phone any more. It is now available on your computer. A lot of businesses is already using whatsapp as a main point of contact. We really need this