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WhatsApp Integration

As our organization does a lot of work with Latin America, WhatsApp integration is essential for the growth of our organization. It is a tool that is necessary for any business in Latin America and integration with HubSpot would make our job so much easier. Please consider ASAP!

HubSpot updates
WhatsApp IntegrationÉquipe de développement de HubSpot
04-05-2017

Whatsapp is the next generation of SMS, AND it is over IP, so it is free.

HubSpot must be able to send Whatsapp messagens ASAP to keep up with the correct communication methods.

The new generation don´t use e-mail anymore, they communicate through instant messaging (Whatsapp, Facebook chat, Line...). Whatsapp is the most popular and does no require "friendship", so should be the next step for HubSpot.

I believe this is crucial for HubSpot future.

75 Commentaires
Anonymous

This should be bumped as priority... since WhatsApp Business is on the rise and is incredible. We're using it for orders, invoice confirmations, appointment bookings, and messaging, like live chat. The customer experience is remarkable. Let's see this added as an integration  via native Twilio or an added feature.

Walter_g Regular Contributor | Gold Partner
Regular Contributor | Gold Partner

We have great news for you! After working on this product for some time, we are glad to announce that we built a solution to integrate HubSpot + WhatsApp.
WhatHub adds HubSpot contact info to WhatsApp's sidebar, logs conversations in the timeline, and much more.
More info at https://www.hubspot.com/integrations/whathub

 

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WhatHub beta program and affiliate program are currently available to HubSpot Agency Partners only.

AlbertoNogales
Contributeur occasionnel

Please!!!!

Caryn
Contributeur occasionnel

We run a safari company and form close relationships with our guests who we see as friends. 
Being able to automate sending them whatsapps leading up to their trip

eg have they got their visas, letting them know what the weather is like, what animals we've recently seen etc would really help us 1) create a personalised customer journey 2) to build excitement leading up to their trip

mterzano
Nouveau membre

I have been after HubSpot on this idea for over 2 years. The have finally come up with an integrated solution using Whatsapp. The hunt was successful. Unfortunately it is only available to partners and in beta from what I understand.

carlacam28
Nouveau contributeur

For business it is a must, to reach out to family members it´s a must. It may not be so popular in the US, however the rest of the world most people use it and it will help several businesses to be more proactive and be able to reach their clients easier and faster. SMS for USA is great but not for our clients of other countries. Please make this happen ASAP! Your business will grow even more. Zoho will be implementing it soon. You need a Zapier integration at least, but ASAP!

AlbertoNogales
Contributeur occasionnel

As I understand it, ZohoCRM already has this functionality in the service of its clients.

jeanbokk
Visiteur occasionnel

Yes, I can aggree with that. We work in Germany and absolutely need a integration of WhatsApp in Hubspot.

Nickdunc
Contributeur régulier

This is great news.

We use whatsapp but as a new Hubspot user (and not currently on one of the paid plans) it looks as though we will not be able to use it for a while.

In any case, we would certianly find it helpful, as I am aiming to make hubsport the 'hub' for all our CRM/communications tools, which presumably what the company wants, and at present Whatsapp is a loose end.

Best,

Nick

mpeng
Visiteur occasionnel

yes, please

TiagoSá
Nouveau membre

I'm starving for this feature... It's been 2 yrs! :˜˜˜

Eelviny
Nouveau contributeur

+1 for this too please. I'm trying to design a new support system and in The Netherlands, WhatsApp is the primary form of communication. The Facebook Messenger channel option is great for our UK users and I really need to see this done for WhatsApp.

Would be willing to pay extra as I know HubSpot would need to do some hosting for this.

 

The HubChat WhatHub app looks nice doesn't suit these needs - it's designed for logging the communication between individuals, not creating a single point of contact with tickets and assignees.

likushal
Nouveau contributeur

+1 as well, for now we have another platform for this but would love to integrate it inside hubspot.

We are currently using plantt.io although it does not have a plugin for hubspot, but it is a good option because they connect with whatsapp, messenger and basically any chat platform.

It also offers bot service and other great features (like ocr, speech recognition...)

guidoperaltas
Nouveau contributeur

Need it too!

We need to use whatsapp as a conversation channel.

LindaAbraham
Contributeur régulier

WhatsApp is being used more and more as a means of communicatoin between our clients and consultants. Is there any timeline on integrating this with HS? Right now all the communication is on individual cellphones and not client records.