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WhatsApp Integration

As our organization does a lot of work with Latin America, WhatsApp integration is essential for the growth of our organization. It is a tool that is necessary for any business in Latin America and integration with HubSpot would make our job so much easier. Please consider ASAP!

HubSpot updates
WhatsApp IntegrationHubSpot Produkt-Team
04-05-2017

Whatsapp is the next generation of SMS, AND it is over IP, so it is free.

HubSpot must be able to send Whatsapp messagens ASAP to keep up with the correct communication methods.

The new generation don´t use e-mail anymore, they communicate through instant messaging (Whatsapp, Facebook chat, Line...). Whatsapp is the most popular and does no require "friendship", so should be the next step for HubSpot.

I believe this is crucial for HubSpot future.

75 Comentários
BradleyJvR
Stammgast
Is WhatsApp integration on the road map yet for Hubspot? Definitely a must have for my business. Especially now that WhatsApp is an official business communication product
BradleyJvR
Stammgast

This is definitely required! Has there been an official response from Hubspot yet? 

Vica
Berater

Noup Homem triste

 

 

ecuapiscinas
Neues Mitglied

realmente te apoyo es indispensable apra una gestion eficiente

Community-Manager
Community-Manager

HI @BradleyJvR,

 

I would recommend following this idea on the ideas forum which discusses WhatsApp. All updates will be shared through that thread.

 

Thank you,
Jenny

elisabeth
Neues Mitglied

Love the idea! Need this! 

Vica
Berater

Smiley muito feliz Yeiii!!

 

Hubspot hear us out Coração

Betty
Mitwirkender

I need this feature very much. 

My sales team is using WhatsApp to communicate with clients. Not because they want, it’s because the client asks for it. 

 

It’s very difficult to get track and undate the msg again on HubSpot again. 

 

If they could sync (WhatsApp and HubSpot), that would be wonderful. 

Vica
Berater

Yaaassss!!! Coração

dhirajpandey
Sachkundiger

Here is a way we found to integrating whatsapp with HS. Please read and let me know your thoughts. https://www.niswey.com/blog/hubspot-whatsapp-integration/

dhirajpandey
Sachkundiger
dhirajpandey
Sachkundiger
nicolevdt
Mitwirkender

I agree with everyone here. We only work outside the US and in basically every other country, including all of Africa, Asia, the Middle East and a good chunk of Europe, WhatsApp is a major channel for communication, if not THE major channel. Hubspot needs to get on this, fast. 

 

A friend just told me that Facebook/WhatsApp put out an RFP for CRM developers to use WhatsApp to build a CRM on top of it, and that several companies were selected and will be releasing CRMs this year. I don't know if that's true, but we would definitely consider moving our entire CRM over just to have seamless integration with WhatsApp, even if it meant we were giving up other functionality on Hubspot in the process. So please, please, please Hubspot, let's get this on the roadmap! Thank you!

Vica
Berater

Wuow! this is huge! thanks for sharing... we are longing for this integration to happen yesterday Língua do Smiley

 

 

KenKarani
Neues Mitglied

I am looking at WhatApp Hubspot integration as making client we are dealing with these days are preferring using WhatsApp offer the chat facility during communication with IRES.

Lemay
Neues Mitglied

I couldn't agree with you more, Whatsapp is essential in Sub Sahara Africa too

Manuel-BV
Mitwirkender

I can only guess that WhatsApp is to blame for the lack of connectivity, but the absence of news from any Hubspot rep is frankly disheartening. 

 

Has anyone tried @dhirajpandey solution mentioned in the previous page?

 

Looking forward to the integration. Logging messages would be a start.

nicolevdt
Mitwirkender

This company has a solution - http://www.umstechlabs.com 

 

I've seen a demo of it and it's definitely useful, but doesn't support replying to groups, there appear to be some delays for messages to be received by Hubspot, and it can't monitor messages sent from the same WhatsApp account via WhatsApp web; only messages sent from within Hubspot. 

 

Unfortunately those are some major downsides to their solution in my case, but I encourage others to check this out, as it clearly works, just doesn't support the features above.

Vica
Berater

Wow Nicole thanks Soooo much for this... We are definitely checking it out!

GuilhermeNA5 Occasional Contributor | Platinum Partner
Occasional Contributor | Platinum Partner

It is ready! We developed the integration of WhatsApp with HubSpot using Twilio, it is awesome! Check it out:  https://recursos.na5.com.br/whatsapp-hubspot (it is only in portuguese yet).