As our organization does a lot of work with Latin America, WhatsApp integration is essential for the growth of our organization. It is a tool that is necessary for any business in Latin America and integration with HubSpot would make our job so much easier. Please consider ASAP!
I'd like to thank you all for taking the time to submit, vote and comment on this Idea. This feature is now fully available to all Service Hub Professional & Enterprise, and Marketing Hub Professional & Enterprise customers. Check outthis pageto learn more.
I'd like to thank you all for taking the time to submit, vote and comment on this Idea. I'm happy to announce that a WhatsApp integration is now in a private Beta!
This feature is currently available to Service Hub Professional & Enterprise, and Marketing Hub Professional & Enterprise. Check out this page to learn more.
If you are an customer and you'd like to participate in this beta, reach out to your point of contact at HubSpot and let them know that you would like access to the WhatsApp Integration and they can sign you up for through our internal Customer Success tool.
We’ll be sure to update you here and on our Product Updates blog as soon as this feature is Delivered.
Whatsapp integration is not currently planned in our coming cycles, but is something that we may consider in our later plans. We will keep this thread updated on any progress
I have changed the status of this thread to 'being reviewed'. The Idea for this use case is currently not avaialble, but your ideas have been submitted and we will update this thread with more information soon.
Whatsapp is the next generation of SMS, AND it is over IP, so it is free.
HubSpot must be able to send Whatsapp messagens ASAP to keep up with the correct communication methods.
The new generation don´t use e-mail anymore, they communicate through instant messaging (Whatsapp, Facebook chat, Line...). Whatsapp is the most popular and does no require "friendship", so should be the next step for HubSpot.
We do work with a lot of clients around the world. They frequently send us Whatsapp messages and it would be great if those message were part of their Inbox and contact recrod.
+1 on the WhatsApp integration, in developing countries it's massive and companies are using WA in their marcomms mix now and need interactions to be logged in CRM
Same here, we really need WhatsApp integration considering that over 80% of our customers use it, and we get much better response rates on it than email or even calls.
Hubspot, can't wait to see the leadership on this project!! It would be an awesome Christmas gift! WhatsApp please!
Our base is mostly latinos who use whatssapp.
47 million total latino American citizens.
Latinos are driving usage here in the U.S. In fact, according to a new study by Pew Research, 49% of U.S. Latinos are using Whatsapp representing the highest usage among any ethnic group in the country.
This really would be huge! A lot of queries coming from our customers. This would be great for both in-house and external communication. Hope this will be available asap. Thanks!
From South Africa, this is essential to us as well. So many people on WhatsApp that it's become the standard messaging platform rather than SMS.
Over and above the ability to message someone from Hubspot, or at the very least log a message sent, I would love to see broadcast list integration. You can add up to 500 people to a broadcast list and send a message to the broadcast group. I would use this for fairly specific communication with clients when we have events, info and updates relevant to them and in their area or as an alternative to my email campaigns with links to the content (I get lots of people saying they don't really use email and would prefer me to keep in touch via WhatsApp).
Apart from WhatsApp, would like Messenger and SMS integration.