WhatsApp Integration

As our organization does a lot of work with Latin America, WhatsApp integration is essential for the growth of our organization. It is a tool that is necessary for any business in Latin America and integration with HubSpot would make our job so much easier. Please consider ASAP!

62 Replies
HubSpot Product Team
HubSpot Product Team

Whatsapp is the next generation of SMS, AND it is over IP, so it is free.

HubSpot must be able to send Whatsapp messagens ASAP to keep up with the correct communication methods.

The new generation don´t use e-mail anymore, they communicate through instant messaging (Whatsapp, Facebook chat, Line...). Whatsapp is the most popular and does no require "friendship", so should be the next step for HubSpot.

I believe this is crucial for HubSpot future.

alexvineyard
New Contributor

 I agree. Though I would go further: on the contact page where you have the Note Email Call Log etc. tabs, there should be a "Message" tab which triggers a dropdown to message someone via email, text, WeChat, Faceboom messenger etc.

 

Not to mention the Call tab could have a choice to do a traditional call and Skype, Google Hangouts, Skype etc.

 

Hubspot is great as is. The more integrations like this, the more I can streamline my business, and my clients business, for faster productivity =) Something which I, and all my clients, would happily pay for.

Simpleselling
New Contributor

 I agree that this is crucial, particularaly for Latam where so much interaction takes place in Whatsapp and social media messenger apps. If this thread gets big enough and people are willing to chip in, I'd be willing to scope out third-parties to make something along these lines. 

DonWill
New Contributor

Absolutely essential for Latin America

kimnguyen
Regular Contributor

Hi, 
I don't think it will ever be possible.
Whatsapp doesn't offer any API, and conversations are linked to your mobile phone (not even to an account).
There focus has always been on encrypting conversations.

What kind of functionalities are you looking for?

Kind Regards,

Kim Nguyen
www.elixir-solutions.be

Invorio
Regular Contributor

When looking at a contact, you have the mail, msg and call icons. Need a whatsapp icon that takes you to whatsapp to send a message to the contact.

 

kimnguyen
Regular Contributor

Hi, 

You might explore Hubspot CRM Extension feature (more info here:https://developers.hubspot.com/docs/methods/crm-extensions/crm-extensions-overview ) Then, use Whatapp's click-to-chat feature on it: https://www.whatsapp.com/faq/en/general/26000030 

Hope this helps!

Kind Regards,

Kim Nguyen
www.elixir-solutions.be

Nmejiag
New Member

This would be tremendously useful, please do it!!!

lucyjspence
New Contributor

Would indeed be very helpful if this was possible

jflm00
New Contributor

Is possible to use whatsapp with the contacts registered in hubspot?